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  • Posted: Dec 23, 2019
    Deadline: Feb 29, 2020
  • In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk...
    Read more about this company

    Guest Relations / Service Agent

    Position Summary

    • Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
    • Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

    Gre Duties and Responsibilities

    • Welcome guests during check-in and giving a fond farewell to guest while checkout.
    • Handling guest complaints and concerns in an efficient and timely manner.
    • Overseeing VIP guests, arrivals and departures.
    • Detailed information regarding arrivals and room requirements.
    • Have up to date information on daily room occupancy
    • Providing excellent customer service as per hotel standards.
    • Greeting guests as they enter and exit the hotel.
    • Providing information regarding the Hotel, town attractions, activities etc.
    • Allocate rooms to all arriving guests.
    • Maintain up-to date information on room rates, current promotions, offers and packages
    • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
    • Co-ordinate with housekeeping for clearing of rooms.
    • Collect Guest feedback during guest departure along with his likes and dislikes.
    • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
    • Give proper and complete handover to the next shift
    • Follow the house rules and policies laid down by the management.
    • Adhere to strict staff grooming and hygiene standards.
    • Good command of the English language is essential, both written and verbal
    • Must possess strong organization time management skills, attention to detail.
    • Professional in demeanour and presentation.
    • Personable, enthusiastic, self-motivated and able to work independently.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as email Subject
    Submit in person at:
    Bolton White Hotels,
    No. 7 Gwandu Street, Opp. Sahad Stores,
    Area 11, Garki - Abuja.

  • Send your application

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