Chief Technology Officer at a Telecommunications Servicing Company - StreSERT Services Limited

(Job ref: CTO-T)

Job Objective

To optimise network and technology assets through continuous improvement in network design and cost-effective technologies to support strategic business growth of the group in the short, medium and long term.

Key Deliverables

Strategy Planning& Alignment

• Increase Shareholder returns by ensuring that Network Processes aligns to achieve all objectives on the enterprise score card. (E.g. Grow Market Share, Data Revenue, Increase EBITDA margins, CAPEX Returns Management and Net Subscriber Additions).
• To optimise network and technology assets through continuous improvement in network design and cost-effective new technologies to support strategic business growth in the short, medium and long term.
• Drive planned strategy for the successful delivery of the organization and transformation initiatives focusing on excellent Customer experience
• Oversee the research outcomes on customer feedback and make recommendations to Management to improve the organization’s value offerings and network designs.
• Improve the organization’s Net Promoters Score
• Initiate budget that provides effective Network services and control and monitor technology’s expenditure, in accordance with approved budget and associated rules and procedures.
• Grow revenue of the business through deployment of approved technology solution and platforms that support profitability.
• Lead development and execution of enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
• Lead development and execution of an enterprise-wide disaster recovery and business continuity plan.

Implementation & Deployment

• Propose budget to provide effective Network services and control and monitor division’s expenditure, in accordance with approved budget and associated rules and procedures.
• Oversee the development of various Terms of References and Service Level Agreements between the organization and telecoms service providers and consultants in line with approved telecommunication framework.
• Lead expansion projects which include network and infrastructure roll out plan across major cities in Nigeria.
• Develop a technical service structure capable of sustaining longer term operational requirements including operational availability and quality demands
• Champion Contract negotiations to reduce cost and drive the organization’s Value Creation Philosophy.
• Review risk for communication systems and network infrastructure,
• Develop Risk Management Strategy and ensure the deployment of risk mitigating action plans and business continuity of the organization’s operations.
• Monitor, analyse and stay abreast of the offerings and technologies of competitors to ensure that the organization maintains a competitive edge and operational excellence.
• Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
• Develop/reform relationships with the organization’s internal and external customers to transform the group’s revenue.
• As a member of the senior management team, establish a customer service and support process, with particular responsibility for web-based services that provides solutions to improve the customer experience.

Design and Execution

• Oversee the development of frameworks, policies and procedures to guide the company’s technical operations and to enable the division to provide high quality services to customers and attain set goals and objectives of the organization.
• Continuously review and confirm metrics and measures deployed in the division to support management decision-making.
• Lead a high level network strategy planning team to handle and create network strategic and operations plan

Data Warehousing

• Implement proactive actions through NOC initiatives.
• Oversee the selection and contracting process for network related equipment and services
• Ensure company technical problems are resolved in a timely and cost-effective manner.
• Ensure the company’s internal technological processes and customer-facing services comply with expectations and applicable laws and regulations for privacy and security.
• Coordination of business units to ensure synergy.

Documentation & Report

• Responsible for establishment and maintenance of Standard Operating Procedure for the departments in the Technology Group.
• Weekly/Monthly report of Technology Group activities to the Managing Director.
• Quarterly/Bi-annual performance report on set targets to management & Board. 

People Management

• Take the lead and drive the Cultural Operating System and Vital Behaviours required to improve business performance.
• Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
• Champion/Sponsor review of Business Processes (headcount, process optimization, business optimization etc), to drive efficiency gains to ensure reduction in Divisional budget year-on-year.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Knowledge, Skills and Behaviour required succeeding in this Role;

• Educational Qualifications & Functional/Technical Skills:                           
• Bachelor's Degree or higher degree in Electrical Engineering/ Engineering related field
• Master’s Degree
• NSE, COREN or its equivalent
• Relevant Experience (Type of experience and minimum number of years:        
• Minimum of 15+ year’s technical experience in telecommunications; 3 years minimum MUST be in a Senior Executive Management Position.

Attitude and Behavioural Traits:             

• Excellent presentation skills
• Good negotiating, initiative and leadership skills
• Results oriented, tactful and high energy, self-motivated
• Demonstrable relationship and business management expertise in telecommunications
• Demonstrable expertise on commercial framework for business
• Excellent Interpersonal, presentation and communications skills
• An enthusiastic team player and strong interpersonal skills
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape