Customer Relations Officer at Beckley Consulting Limited

Context and Environment

• A Party Items and Venue Rental Company with operations in Lekki area of Lagos State poised to make a difference in clients’ satisfaction through services rendered with a touch of superior quality and professional excellence that caters for small and big events. The job involves regular contacts with existing and potential customers through visits and phone calls.

General Responsibilities

• This position exists to ensure (1) prompt and polite response to inquiries on party items and venue rental services and booking for company services and products (2) effective order management from booking to service delivery, including liaison with stores and operations to ensure availability of men and materials to execute the order (3) prompt preparation of invoices for clients and follow up for payment until the company’s account is credited.

Activities:

• Receive incoming calls for inquiries from potential and existing clients
• Prepare invoices for clients and follow up for payment
• Regularly liaise with stores and operations to ensure excellent clients service delivery
• Remind clients through phone, whatsapp and emails to ensure 100% payment for events not later than 2 days before the date of event
• Relate with clients during set up to ensure all is well with clients and set up arrangements and agreements
• Send messages to market company products and services
• Call clients to report damages items while in their possession and inform them of replacement cost
• Ensure that all policies aimed at customer satisfaction are adhered to
• Liaise with Marketing to ensure prompt order processing and relevant documentation for effective service delivery
• Carry out any other job which may be assigned by management

Qualifications/Experience
Qualifications:

• First Degree or its equivalent in any discipline with at least two years’ sales experience. Experience in events management or entertainment will be an advantage

Skills:

• Negotiation and influencing skills
• Interpersonal skills
• Result-oriented
• Good oral and written communication skills
• Micro-soft office suites (excel, word, power point, etc)
• Team work and Integrity
• Drive to meet set targets
• Entrepreneurial mind-set

Eligibility:

• Only Candidates who reside in Lekki, Ajah, V.I, Lagos Island, and Ikoyi would be considered.

Remuneration
N60,0000 monthly gross.