Standard Chartered Bank Nigeria : We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job ID: 443729
Job Function: Retail Clients
Location:Lagos, Nigeria - SCB
The role is responsible for overall distribution management agenda of all countries in the Cluster. Distribution channels include branches, ATMs, Contact Centres, ATMs, Internet & Mobile banking and other new channels. The job covers strategy implementation, deployment of standard distribution model/ methods that covers sales (Relationship Managers and Sales Officers (New Business acquisition), service, processes, controls and people, sharing of best practice across the network.
Key Roles & Responsibilities
1. Drive effective in - country implementation of global standards and models in distribution management in all channels
Organization model , roles and responsibilities in countries
Performance measurement metrics /scorecards and reward/incentives
Branch distribution strategic planning approach/ process
Outsell - sales training, coaching, planning and governance
Outserve- voice of customers, complaint mgt, process improvement, retention management, measurements , people and culture
Control framework , compliance
Fitness for growth
Review and monitor project investments, provide guidance to countries on new investment initiatives
Build Country capability via formal conferences/workshops/ phone conferences
Regular reviews of country Distribution performance
Qualifications & Skills
Knowledge and skills required:
Interested and suitably qualified candidates should click here to apply online.