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  • Posted: Jul 29, 2014
    Deadline: Not specified
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    In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
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    Country Head, Integrated Distribution

    Job ID: 443729
    Job Function: Retail Clients
    Location:Lagos, Nigeria - SCB

    Job Description
    The role is responsible for overall distribution management agenda of all countries in the Cluster. Distribution channels include branches, ATMs, Contact Centres, ATMs, Internet & Mobile banking and other new channels. The job covers strategy implementation, deployment of standard distribution model/ methods that covers sales (Relationship Managers and Sales Officers (New Business acquisition), service, processes, controls and people, sharing of best practice across the network.

    Key Roles & Responsibilities

        1. Drive effective in - country implementation of global standards and models in distribution management in all channels
            Organization model , roles and responsibilities in countries
            Performance measurement metrics /scorecards and reward/incentives
            Branch distribution strategic planning approach/ process
            Outsell - sales training, coaching, planning and governance
            Outserve- voice of customers, complaint mgt, process improvement, retention management, measurements , people and culture
            Control framework , compliance
            Fitness for growth
        Review and monitor project investments, provide guidance to countries on new investment initiatives
        Build Country capability via formal conferences/workshops/ phone conferences
        Regular reviews of country Distribution performance


    Qualifications & Skills
    Knowledge and skills required:

    •     University degree, preferably in business / finance discipline
    •     Consumer banking in depth knowledge
    •     A blend of strong strategic sense plus demonstrated ability to translate methods, plans into quality execution
    •     Strong understanding of distribution, channel development trends, large scale branch and contact centre management perspectives
    •     Superb leadership flair and statue in providing advice and guidance to countries
    •     Superb multicultural capability as the job requires advice/ training/ influencing of people from diverse cultural backgrounds
    •     Demonstrated track record in working with different functional groups to drive towards a common goal
    •     Willingness to travel around 50 % of time

    Experience:

    •     At least 12 years relevant experience with at least 4 years at senior management level in an international bank or large financial services group.

    Behaviours:

    •     Strong work orientation, taking ownership to deliver on time every time.
    •     Embraces the Matrix
    •     Assertive, tenacious and willing to challenge when required
    •     Proactive, takes the initiative and effectively deals with resistance
    •     Trusted, credible partner
    •     “Role models” the values and demonstrates a strong moral compass in all decision making
    •     Highly driven and inquisitive setting stretching goals for self and continually pushing for results
    •     Ability to sell ideas, flexing approach for different audiences
    •     Strong team orientation, working effectively in virtual International teams
    •     Enjoys challenges and strives to Continuously Improve the Way we Work

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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