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  • National Channel Manager (Sales) at the Concept Group

  • Posted on: 10 December, 2019 Deadline: 7 January, 2020
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  • The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change.

    National Channel Manager (Sales)


    Job Objective

    • The National Channel Manager drives, and optimizes Asset Creation Team performance on objectives across the regions.

    Roles & Responsibilities

    • Manage day-to-day Consumer Credit team operations, monitor the performance of the set territories.
    • Liaise with core sales staff within the region to optimize leads generations and conversion.
    • Forecast, plan, recruit and maintain the capacity plan for the Asset Creation team in all regions.
    • Conduct deep-dive analysis on key growth indicators for products, people, and processes.
    • Generate and contribute via market analysis and customer perception of new products.
    • Motivate, train and maintain a healthy and effective workforce
    • Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency, etc.
    • Manage Lead Management System (LMS), create an optimal conversion strategy on leads.
    • Work closely with the Strategy and Marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals, etc.
    • Develop monthly sales incentive programs for brokers & RSE to increase performance and drive results.
    • Facilitate large meetings with IMTTs and Brokers (differently) with such topics as training, compensation, products or customer experience.


    • Intervene in policy modifications and amendments deliberation with stakeholder; ensuring that alterations are feasible, optimal, and efficient-risk proof idea. Focus on minimizing policies that hamper Sales performance with clear logical facts.
    • Ensure that all qualified leads on LMS are distributed by Core Sales staff (Channel Managers and Regional Supervisors). Assign leads if lapses are noticed.
    • Follow up with information on the time-based trackers (Credit Admin) to correct lapses in service delivery and ensure adherence to timelines.
    • Interact with the workforce effectively to educate, correct, and ensure high delivery on the job.
    • Escalate when necessary, negative client experience issues that affect the brand position.
    • Recruit and maintain workforce strength across regions.


    • Manage RSE and Credit Admin team performance and delivery on the job.
    • Liaise with touchpoints across the group for effective team flow; Admin, Risk, Audit, HR, Operations, Systems team, etc.
    • Conduct regional performance visit to the regions and drive performance.
    • Prepare and compute monthly salary workouts.
    • Conduct appraisals and team mentoring sessions.

    Job Requirements

    • Bachelor's Degree/HND
    • University Degree in a related field
    • 10 years+ of progressive experience in sales and marketing domain.
    • Experience and success in recruiting and retaining a high-performance sales team and a demonstrated ability to lead and manage a diverse sales team.
    • Demonstrated ability to achieve sales plans.
    • Proven business analysis and judgment with the ability to proactively manage business and P&L to meet objectives.
    • Demonstrated ability to professionally develop and coach team members.
    • Strategy development, project management, problem-solving, and change management skills.
    • Solid understanding of the financial market and products.
    • Exceptional negotiation skills.
    • Ability to build positive working relationships, both internally and externally.
    • Ability to effectively present information and negotiate with all levels of management
    • Demonstrated strong oral and written communication skills.

    Method of Application

    Interested and qualified candidates should send their CV to: using the "Job title" as the subject of the email

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