Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.
Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.
Etisalat Nigeria has seen unprecedented growth in the Nigerian telecoms industry with 18 million subscribers and consistently demonstrates its core values of – teamwork, integrity, passion for excellence, empowering our people and growing our people to Nigerians as it offers them world-class telecommunications services..
Etisalat has received several awards and endorsements for its quality and innovative services. Barely six months of operations in Nigeria, the Nigerian Communications Commission (NCC) pronounced Etisalat, Nigeria’s best network based on quality of service indices. In November 2012, Etisalat again received another award from the NCC for Excellent Customer Service. Other notable awards include - Brand of the Year award, Fastest Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, Friendliest Tariff Mobile Operator, Best Telecoms Customer Service and Most Innovative Mobile Operator among others.
Indeed, at Etisalat the future is a world in which technology extends people’s reach on all fronts.
Liaise with vendors and Commercial team to design and configure the charging infrastructure for products & services. Manage charging, provisioning and mediation nodes and develop associated evolution roadmap.
Provide technical leadership and guidance to the Billing and Product Management team for product / services definition and design.
Establish and manage relationships with key internal and external stakeholders. Keep abreast of global and local best practice and products/technologies as it relates to the team/ function's activities.
Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
Assist in identifying required resources (including personnel) to achieve the unit/ function's strategy.
Provide input in the identification and documentation of technical specifications for configuring the charging/billing components of all products and services. Responsible for day-to-day management of provisioning, interconnect and mediation systems
Liaise with Procurement division to document Request for Proposal/Request for Quotation for new billing system, provisioning and mediation systems based on functional specifications. Provide input in the definition of criteria for evaluation and selection of relevant IT vendors.
Coordinate the solution development / product configuration life cycle, ensuring compliance with specified standards, procedures and methodologies.
Provide advisory support in the implementation and integration of billing system, provisioning and mediation systems and definition of appropriate roadmaps. Provide input into capacity plans.
Supervise user acceptance testing in liaison with Finance, Engineering and other relevant functions. Mitigate all business risks that may arise from the configuration of all active products and services.
Coordinate roll-out of charging / billing infrastructure of products and services, provisioning and mediation systems.
Work with IT vendors and Billing Solutions Support team to provide user support for deployed charging, provisioning and mediation solutions.
Liaise with IT vendor to provide documented policies and procedures/user guide for newly deployed charging systems, provisioning and mediation systems.
Participate in post implementation review of billing system, provisioning and mediation systems, and ensure timely and effective resolution of issues.
Work with relevant team in Finance to monitor post-paid billing system, provisioning and mediation systems, and ensure the billing systems captures accurate billing information.
Coordinate deployment of patches and upgrades to installed charging system, provisioning and mediation systems
Ensure minimal impact to subscribers and revenue flow during system changes, upgrades, patches or bug fixes.
Manage the resolution of all billing-related problems escalated.
Assist in implementing the function's work programs and plans in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives. Mentor team members and develop their career potential
Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Product Management
Perform any other duties as assigned by the Head, Product Management.
First degree or equivalent in Engineering, Computer Science, or a relevant discipline.
Postgraduate/ professional qualification in a related field will be an added advantage.
Experience,Skills & Competencies
Six (6) to eight (8) years work experience with at least three (3) years in a supervisory role.
Background / Experience working with Huawei charging nodes will be a strong advantage.