• Front Office Supervisor at African Sun Amber Residence Limited

  • Posted on: 27 July, 2014 Deadline: 8 August, 2014
  • View Jobs in Hospitality View All Jobs at Africa Sun Amber Residence Ltd
  • Subscribe to free job alerts
  • African Sun Amber Residence Limited - We are one of the leading and fastest growing hotels and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.  We are currently recruiting and solicit your assistance in advertizing our vacant positions of Front Office Supervisor on your website to enable skilled candidates apply for it. The job detail for this position is as follows:-

    Front Office Supervisor
    Industry: Hospitality / Leisure / Travels and Administration & Office Support 
    Company Activities: Hospitality

    Front Office Supervisor

     

    Responsibilities:
        Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
        Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
        Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
        Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
        Review guest special requests and ensure they are met or exceeded.
        Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
        Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
        Assist in the administration and management of the Front Office, including but not limited to scheduling.
        Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
        Assist in providing staff with ongoing coaching, training and development.
        Coordinate Residence emergency procedures within the scope of defined plans.
        Engage in the preparation and rendition of returns, reports and other assignments as required by Management.

    Qualifications and Requirements:
        The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
        The successful candidate must have excellent command of the English language is essential, both written and verbal.
        The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
        The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
        The successful candidate must be able to work under pressure and stressful situation.
        The successful candidate should be person that pays attention to details and have excellent organizational skills.
        The successful candidate should be able to work with little supervision and must be self motivated.
        The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
        The successful candidate must have at least a University degree in any related discipline.

    Minimum Qualification: Degree in Social Sciences
    Required Experience: 3 - 7 years

    Method of Application

    All qualified candidates should forward their resumes & scanned copies of their credentials to the following address:

    The Human Resources Officer
    Africa Sun Amber Residence Ltd,
    16 Esugbayi Street,GRA, Ikeja,
    Lagos State.
    OR
    E-mail their resumes to: amberresidence@yahoo.co.uk

  • ❮ Back to All Jobs
  • Know more about Africa Sun Amber Residence LtdSimilar Jobs
  • Search for jobs by keyword
  • Jobs at Quorum West Africa
  • Job Vacancies at AFM Recruit
  • Job Openings at Uptown
  • Jobs at Lilygate Hotel
  • Content Writer at Hotels.ng
  • Marketing Manager at Royal Jatoz Hotels
  • 2017 Finesse Graduate Programme - EMEA At Hilton Worldwide
  • General Manager at a Luxury Hotel
  • Filter Jobs
  • State

    Field

    Education

    Experience


    Also include jobs without defined experience

 
 
Send your application through

Yahoomail Gmail Hotmail