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  • Posted: Dec 3, 2019
    Deadline: Dec 13, 2019
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    AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
    Read more about this company

     

    Senior IT Service Desk Officer (Lagos)


    Job Descriptions
    Accountability of IT Service Delivery:

    • Ensure end-user satisfaction at the defined level (as initial point of contact of users)
    • Ensure continuous IT service delivery to end-users as well as agreed resolution time
    • Ensure compliance to layer 1 information security, policies and operating procedures

    Support in team coordination:

    • Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
    • Assist in managing schedules and workloads of team members in a proactive manner
    • Deliver training when required, implement approved process improvements
    • Compile reports to track adherence to established service-level targets
    • Ensuring the accuracy and integrity of the equipment tracking database
    • Contributing to the maintenance of the business internal knowledge base
    • Creating and updating relevant documentation.

    IT service desk:

    • Manage and follow-up on all IT Requests
    • Escalate unresolved issues/requests to 2nd Line in a timely manner
    • Document internal procedures and ensure effective monitoring

    MIS:

    • Support the release deployment to the branches
    • Utilize and maintain the IT service desk tracking software
    • Ensure proper monitoring of periodical IT operations reports within the department

    IT Security:

    • Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

    Person Specification
    Necessary experience and knowledge:

    • Minimum B.Sc / HND / OND in Computer Science or related discipline
    • At least four years of relevant experience in a similar environment
    • Broad knowledge of network, infrastructure, application, database and generic IT services
    • Able to pick up new technologies fairly quickly
    • Soft skills: customer-focused, effective communication, problem-solving, analytical mind
    • Basic ITIL knowledge would be of advantage
    • Any I.T. Certification will be an added advantage.

    go to method of application ยป

    Senior IT Service Desk Officer (Anambra)


    Location:
    Onitsha, Anambra

    Job Description

    Accountability of IT service delivery:

    • Ensure end-user satisfaction at the defined level (as initial point of contact of users)
    • Ensure continuous IT service delivery to end-users as well as agreed resolution time
    • Ensure compliance to layer 1 information security, policies and operating procedures

    Support in Team Coordination:

    • Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
    • Assist in managing schedules and workloads of team members in a proactive manner
    • Deliver training when required, implement approved process improvements
    • Compile reports to track adherence to established service-level targets
    • Ensuring the accuracy and integrity of the equipment tracking database
    • Contributing to the maintenance of the business internal knowledge base
    • Creating and updating relevant documentation.

    IT Service Desk:

    • Manage and follow-up on all IT Requests
    • Escalate unresolved issues/requests to 2nd Line in a timely manner
    • Document internal procedures and ensure effective monitoring

    MIS:

    • Support the release deployment to the branches
    • Utilize and maintain the IT service desk tracking software
    • Ensure proper monitoring of periodical IT operations reports within the department

    IT Security:

    • Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

    Person Specification
    Necessary Experience and Knowledge:

    • Minimum B.Sc / HND in Computer Science or related discipline
    • At least four years of relevant experience in a similar environment
    • Broad knowledge of network, infrastructure, application, database and generic IT services
    • Able to pick up new technologies fairly quickly
    • Soft skills: customer-focused, effective communication, problem-solving, analytical mind
    • Basic ITIL knowledge would be of advantage
    • Any I.T. Certification will be an added advantage.

    Method of Application


    Interested and qualified candidates should send their CV as an attachment to: jobs@ab-mfbnigeria.com using the "Job title" as subject of the email.

    Note

    • Please ensure that you indicate the POSITION as the SUBJECT of the mail. Failure to comply would render your application invalid.
    • Only shortlisted candidates will be contacted.

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