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  • Job Openings at StreSERT Services Limited

  • Posted on: 2 December, 2019 Deadline: Not Specified
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  • StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.

    Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

    Chief Operating Officer Wholesales

     

    (Job ref: COOW-I)

    Details:

    Our client is an ingenious telecommunications servicing organization. They offer Broadband communication services to corporate organizations, SMEs, homes and individuals.

    Job Location: Lagos State           

    Job Objective                                                                                     

    Responsible for managing all sales efforts, strategically launching new products or services into the market and ensuring customer service standards are high and continually growing the revenue lines.

    Key Deliverables

    Revenue Growth/Profitability

    • Design and implement short and long term strategy for Wholesale and Retail Business for growth and profitability.
    • Formulate and implement sales strategy for improving revenue streams for wholesale and Retail directorate.
    • Increase the Shareholder return strategy by developing and implementing Wholesale Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. E.g. Grow Revenue, Increase market Share, Improve Profitability, Assure Revenue, Increase EBITDA margins, CAPEX Returns Management and Net Subscriber Additions).
    • Drive planned strategy for the successful delivery of the Group’s transformation initiatives focusing on return on investment.
    • Grow revenue of the business through different sales product lines that support profitability.
    • Develop and drive the Wholesale Business to include Retail sales strategy and ensure return on investments, profitability and customer satisfaction.
    • Review market factors and develop sales strategy that grows the group’s Business revenue streams
    • Develop marketing solutions to grow customer base in numbers and in value.
    • Increase Shareholders Net base

    Sales Strategy Implementation  

    • Drive planned strategy for the successful delivery of the group transformation initiatives focusing on Customer centricity, including the company’s set goals.
    • Implement standard sales strategies developed by ensuring that they are tailored to the needs of the sales campaign.
    • Integrate quality management procedures to all business processes within the enterprise and SME sales function and their effective deployment on a day-to-day basis.
    • Ensure cost-effective management and sales campaigns for all Wholesale & Retail Business accounts.

    Business Expansion 

    • Design strategic role in pitching, strategizing with customers, and developing new accounts.
    • Work with the marketing team to routinely evaluate and measure go-to-market program results and adapt plans based on learnings.
    • Prepare/project Marketing plans for business expansion across all business unit
    • Develop innovative ways of improving customer acquisition, retention and development.
    • Create, implement, and execute merchandising and distribution plans that help the business to grow and meet sales target.
    • Grow the wholesale & retail group business through development of segment strategies that is based on qualitative and quantitative insights.

    Relationship Management

    • Manage all resources assigned to sales efficiently, profitably meeting the agreed needs of all customers and prospects.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Manage sales third party channels and work in a matrix environment with the Managers of corporate accounts to provide adequate sales support for key customers & prospects.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.

    Sales Reporting

    • Analyze sales data and forecast sales projection for Wholesale and Retail business
    • Supply relevant decision support and management information data to ensure that sales performance conform to expectations.

    People Management   

    • Provide leadership to encourage maximum performance and dedication.
    • Establish policies that protect company’s culture and vision.
    • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure reduction in Divisional budget year-on-year.
    • Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
    • Set monthly and quarterly targets for sales team.

    Knowledge, Skills and Behaviour required succeeding in Role;

    Educational Qualifications & Functional/Technical Skills 

    • Bachelor’s Degree in Finance/Business Administration or related field
    • Master’s Degree or an MBA
    • Association of Marketing Institute / its equivalent
    • Analytical/technical Sales management skills
    • Relevant Experience (Type of experience and minimum number of years         
    • Minimum of 17+ years in progressively responsible sales/marketing leadership roles in an executive Management Position
    • Management track record of 10 years or more; with at least 8years’ experience in telecoms marketing and/or sales
    • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
    • Experience in device specification development, device supply, device retail/sales, channel development and problem management
    • A good understanding of systems, networks and mobile telecoms, mobile applications and mobile devices
    • Worked across diverse cultures and geographies
    • Proven experience in customer management, market research, marketing strategy development, execution, and performance tracking
    • Experience in managing projects in Telecommunications industry

    Attitude and Behavioural Traits: 

    • Understanding of business functions such as finance and Marketing etc.
    • Demonstrable competency in strategic planning & Business Development.
    • Working knowledge of data analysis and performance /operation metrics.
    • Outstanding organizational & leadership attitudes.
    • Excellent communication skills.
    • Excellent interpersonal skills.
    • Target driven and goal oriented.
    • Excellent Negotiation skills

    How to apply:

    Qualified candidates should forward CVs to ‘mgtpositions@stresert.com’ using ‘COOW-I’ as subject of application before 15th December, 2019. Candidates who meet the requirements will be invited for interviews.

    go to method of application »

    Chief Technology Officer

     

     (Job ref: CTO-T)

    Details:

    Our client is an ingenious telecommunications servicing organization. They offer Broadband communication services to corporate organizations, SMEs, homes and individuals.

    Job Location: Lagos State           

    Job Objective

    To optimise network and technology assets through continuous improvement in network design and cost-effective technologies to support strategic business growth of the group in the short, medium and long term.

    Key Deliverables

    Strategy Planning& Alignment

    • Increase Shareholder returns by ensuring that Network Processes aligns to achieve all objectives on the enterprise score card. (E.g. Grow Market Share, Data Revenue, Increase EBITDA margins, CAPEX Returns Management and Net Subscriber Additions).
    • To optimise network and technology assets through continuous improvement in network design and cost-effective new technologies to support strategic business growth in BITFLUX in the short, medium and long term.
    • Drive planned strategy for the successful delivery of BITFLUX Group and transformation initiatives focusing on excellent Customer experience
    • Oversee the research outcomes on customer feedback and make recommendations to Management to improve BITFLUX Group’s value offerings and network designs.
    • Improve BITFLUX Group’s Net Promoters Score
    • Initiate budget that provides effective Network services and control and monitor technology’s expenditure, in accordance with approved budget and associated rules and procedures.
    • Grow revenue of the business through deployment of approved technology solution and platforms that support profitability.
    • Lead development and execution of enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
    • Lead development and execution of an enterprise-wide disaster recovery and business continuity plan.

    Implementation & Deployment

    • Propose budget to provide effective Network services and control and monitor division’s expenditure, in accordance with approved budget and associated rules and procedures.
    • Oversee the development of various Terms of References and Service Level Agreements between BITFLUX and telecoms service providers and consultants in line with approved telecommunication framework.
    • Lead expansion projects which include network and infrastructure roll out plan across major cities in Nigeria.
    • Develop a technical service structure capable of sustaining longer term operational requirements including operational availability and quality demands
    • Champion Contract negotiations to reduce cost and drive BITFLUX group Value Creation Philosophy.
    • Review risk for communication systems and network infrastructure,
    • Develop Risk Management Strategy and ensure the deployment of risk mitigating action plans and business continuity of BITFLUX group operations.
    • Monitor, analyse and stay abreast of the offerings and technologies of competitors to ensure that BITFLUX maintains a competitive edge and operational excellence.
    • Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
    • Develop/reform relationships with BITFLUX group’s internal and external customers to transform the group’s revenue.
    • As a member of the senior management team, establish a customer service and support process, with particular responsibility for web-based services that provides solutions to improve the customer experience.

    Design and Execution

    • Oversee the development of frameworks, policies and procedures to guide the company’s technical operations and to enable the division to provide high quality services to customers and attain set goals and objectives of BITFLUX ROUP
    • Continuously review and confirm metrics and measures deployed in the division to support management decision-making.
    • Lead a high level network strategy planning team to handle and create network strategic and operations plan

    Data Warehousing

    • Implement proactive actions through NOC initiatives.
    • Oversee the selection and contracting process for network related equipment and services
    • Ensure company technical problems are resolved in a timely and cost-effective manner.
    • Ensure the company’s internal technological processes and customer-facing services comply with expectations and applicable laws and regulations for privacy and security.
    • Coordination of business units to ensure synergy.

    Documentation & Report

    • Responsible for establishment and maintenance of Standard Operating Procedure for the departments in the Technology Group
    • Weekly/Monthly report of Technology Group activities to the Group Managing Director
    • Quarterly/Bi-annual performance report on set targets to management& Board.

    People Management

    • Take the lead and drive the Cultural Operating System and Vital Behaviours required to improve business performance.
    • Maintain and develop industry knowledge including awareness of emerging companies, products and industry leaders.
    • Champion/Sponsor review of Business Processes (headcount, process optimization, business optimization etc), to drive efficiency gains to ensure reduction in Divisional budget year-on-year.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

    Knowledge, Skills and Behaviour required succeeding in this Role;

    • Educational Qualifications & Functional/Technical Skills:                           
    • Bachelor's Degree or higher degree in Electrical Engineering/ Engineering related field
    • Master’s Degree
    • NSE, COREN or its equivalent
    • Relevant Experience (Type of experience and minimum number of years:        
    • Minimum of 15+ year’s technical experience in telecommunications in an executive Management Position.

    Attitude and Behavioural Traits:  

    • Excellent presentation skills
    • Good negotiating, initiative and leadership skills
    • Results oriented, tactful and high energy, self-motivated
    • Demonstrable relationship and business management expertise in telecommunications
    • Demonstrable expertise on commercial framework for business
    • Excellent Interpersonal, presentation and communications skills
    • An enthusiastic team player and strong interpersonal skills
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

    How to apply:

    Qualified candidates should forward CVs to ‘mgtpositions@stresert.com’ using ‘CTO-T’ as subject of application before 15th December, 2019. Candidates who meet the requirements will be invited for interviews.

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