ICT Intern at Norwegian Refugee Council

The ICT Intern reports to the ICT Officer.

Duties and responsibilities

• Adheres to and supports the implementation of NRC ICT policies and procedures, handbooks and guidelines.
• Ensure I.C.T equipment, hardware, software, and other resources are made available and well maintained
• Basic understanding of Networking, network systems, connectivity.
• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs of Laptop, printers, scanners etc.
• Sets up and configures general hardware, peripherals, and accounts assigning security level;
• Monitors operate and maintain a reliable internet and network system (connectivity, etc.
• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet)
• Maintain an accurate asset register and ensure all items are properly tagged.
• Ensure proper filing of all documents relative to assets management as per NRC policy (Loss and damage report).

Qualifications

• Bachelors' degree in Computer Engineering or equivalent
• Documented experience in related to network management and cloud networking
• Documented results related to the position’s responsibilities
• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills, Computer skills (Microsoft Office)
• Good communication skills
• Fluency in English, Hausa is an asset

Personal qualities

• Handling an insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Communicating with impact and respect All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable