Job Vacancies at a Leading Commercial Bank - Workforce Group

Company: Foremost Commercial Bank

Job Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Requirements

• OND / NCE in any field
• Must not be more than 27 years old
• Cash handling experience and on-the-job training may be required.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• High level of accountability, efficiency, and accuracy.

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Job Summary

• The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
• Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
• Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Job Requirements

• First Degree in any discipline
• B.Sc/HND with minimum of Second Class Lower grade
• Experience in Banking operations for at least 1 - 2 years
• Not more than 28 years of age

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Company: Foremost Commercial Bank

Summary:
We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers. H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.

Requirements:

• HND/BSc. in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Remuneration
Attractive Basic pay
Other Benefits: Pension plus HMO