Jobs at Montaigne Place

Locations: Abuja - North Central, Lagos - South West, Rivers - South South, Imo - South East, Enugu - South East, Delta - South South Towns, Port Harcourt, Owerri

Reporting Relationships

• Functionally reports into: Head of Retail Operation
• Administratively reports to: Head of Retail operation
• Supervises

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement.

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandising activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Job Requirements
Minimum Education Qualifications:

• Bachelor's degree/HND
• Master's Degree is an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

go to method of application »

Reporting Relationships

• Functionally reports into: Spa Manager
• Administratively reports to: Spa Manager
• Supervises: None

Job Objective(s)

• To provide consultation and application services in the art of make up application using the Montaigne Brand make-up line. To generate sales from both new and existing clients

Duties & Responsibilities

• Communicate with clients to clarify visual requirements
• Have a complete knowledge and understanding of all make-up services and products
• Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction
• Demonstrate and implement a practical understanding of lighting, the photographic process, colours and the impact of special effects/make-up processes on the skin, ensuring that appropriate action is taken to minimize or eradicate any unpleasant side effects from the use of specialist make-up techniques
• Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work
• Maintain awareness of health and safety issues and legislation
• Maintain an up-to-date knowledge of available make-up and beauty products
• Work quickly and accurately in time-pressured conditions
• Maintain all equipment and tools
• Work with minimal supervision
• Maintain knowledge of current make up trends

Key Performance Indicators

• Sales turnover from the make-up business line
• Increase in awareness of Montaigne’s line of make-up products
• Level of professionalism displayed
• Customer satisfaction index

Job Requirements
Minimum Education Qualifications:

• SSCE, GCE or equivalent

Required Experience:

• 1 - 4 years’ cognate experience

Required Competencies
Knowledge:

• Knowledge of different product types and effects on the skin
• Skin types Skills
• IT skills
• Customer service skills
• Team building skills
• Excellent communication skills
• Negotiation skills
• Time Management skills