Job Vacancies at a Leading Commercial Bank - Workforce Group

Company: Foremost Commercial Bank

Job Summary

• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” and “tools “when handling different topics.
• Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.
• Research, identify, and resolve customer complaints using applicable software
• Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.

Requirements

• HND/BSc. in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in other languages is an added advantage.
• Must be resident in Lagos.

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Company: Foremost Commercial Bank

Job Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Requirements

• HND in any field
• Cash handling experience and on-the-job training may be required.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• High level of accountability, efficiency, and accuracy.

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Job Summary

• Maintain relationship with previous, present and potential Customers to promote the company’s product within a geographical location or region.
• Identify and create new business relationships, ensure personal sales target are met, and proffer solution to customer’s problem.
• Provide information about the company’s product to nurses, doctors, hospitals, pharmacies and other stakeholders within the pharmaceutical industry.

Key Responsibilities

• Ensure personal sales is achieved
• Receives periodic training from more experienced professionals
• Participates in projects such as product promotions, attending and organizing exhibitions, conferences, meetings, new product launches, and new marketing initiatives.
• Presenting products to healthcare staffs, including doctors, nurses and pharmacists with the aim of providing information about the company’s products and promote its usage.
• Liaise with Distributors and wholesalers so as to ensure that is constant availability of the product in the market
• Write frequent report on company and competitors performance within the market.

Job Requirements

• University Degree in any field
• Proven successful working experience as a Medical Representative
• Valid Driver’s license and proven driving experience
• Excellent communication skills, fluent in English spoken and written
• Good Interpersonal skill
• High Degree of self-motivation, ability to work independently
• Highly self-organized
• Good computer skills in MS Windows and Office