Sales Roles at Lumos Nigeria

Job Description

• The individual in this role would be responsible for LDP sales rep and Rickshaw ridders escalation management- attending to issues around IDU activation, NIBSS payment/ CRM downtime, escalating promptly and ensuring resolution.
• We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure stakeholders loyalty.
• S/he will manage B2C Channel partners activation challenges.

Job Responsibilities

• Responsible for trouble shooting, escalation and follow through resolutions of CRM/ NIBSS downtime
• Interface between Lumos and LDP sales rep/ Rickshaw ridders for activation- First point of escalation
• Motivate, nurture and mentor the LDP reps for performance.
• Drive end-to-end sales processes
• Ensure compliance of LDP Sales reps and Rickshaw ridders to SLA
• Manage canvassers and rickshaw riders assigned to LDPs and Hubs within the territory.
• Identify sales opportunities within the territory and explore. Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
• Source and work customer referrals
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team

Educational Qualifications & Functional / Technical Skills

• First degree in any discipline
• Excellent computer skills
• Experience with CRM platform

Relevant Experience:

• 3 years of varied experience in Sales & Marketing in FMCG or Telecom
• Relevant experience in Solar / Telecom industry is desirable
• Previously managed defined territory with track records of achievement.

Other Requirements (Behavioral etc.):

• Impeccable customer service skills
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management
• Organized work ethic
• Proven track record in sales environment
• Ability to meet and/or exceed monthly and quarterly sales quotas

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Reporting Relationship (Line Manager): Regional Manager
Function: Sales

Purpose

• The Territory Sales Officer is to sustain and enhance targeted total revenue in designated areas or territories by effective implementation of planned sales and distribution strategies that are aimed at growing market share and increasing profitability at the region.

Job Responsibilities

• Drive market initiatives to achieve sales targets in the territory.
• Ensure availability of stock in assigned territory. TP ordering and ensure re-ordering level is followed.
• To ensure channel partners are making stock available and distributing in the entire territory.
• To ensure adequate availability of stocks throughout the territory in all outlets.
• Effective selling to right customer
• 100% adherence of sales process
• Effective customer and product education to drive customer acquisition
• To effectively and timely communicate all changes in product and services to SReps, shop managers and TPs.
• Constantly identify opportunities for driving activation, Usage, using other sales channels within territory
• Preparing SRep activity, coaching; training
• Weekly performance monitoring of SRep and initiating corrective actions where required
• Business performance reporting to the RM
• Sales Rep are properly dressed and of good conduct
• Ensure proper display of all communication and merchandising in POS/across channels
• Availability of communications material always (at the POS)
• Support CR in the region
• Escalated CR issues to the right channel.
• Effective follow up with CR on query resolution.
• Feedback on service; quality and availability
• Installation within 24 hrs
• Daily meeting with SReps (face-to-face or via conference call).

Requirements
Educational Qualifications & Functional / Technical Skills:

• 1st Degree is required
• Proficiency in Microsoft Word, Excel and PowerPoint.

Relevant Experience:

• Minimum of 3 years Sales experience specifically in the Solar market/industry
• Local Knowledge and experience
• Existing relationship with existing and potential trade partners
• Previous experience managing activation team and sales agents will be an added advantage.

Other Requirements:

• Strong Technical Selling knowledge
• Planning and Time Management skills
• Proven ability to work with minimum direct supervision
• Very strong communication, persuasion and interpersonal skills
• Good presentation and reporting skills
• Strong work ethic with positive attitude towards delivery of results
• Ownership, leadership and problem-solving skills.