Fresh Vacancies at Owens and Xley

Details:

Our client, a premium fragrance brand is looking to fill the role of an online customer support officer. The ideal candidate must possess good customer service skills and be social media savvy.

Job Description

• The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Prepare daily sales report and submit to the Online Team Lead
• Ensures customer satisfaction at all times
• Resolve customers’ complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned

Educational Qualifications

• HND or B.Sc in any related discipline

Experience:

• 1-3 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Work Conditions

• May be required to work overtime
• Job Type: Full time
• Renumeration: N50,000 monthly.

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Details:

Our client, a premium women’s wear fashion brand located in Ikoyi, is looking to fill the role of a Sales Associate. The ideal candidate must have good communication and customer service. The responsibilities for the role include:

Key Responsibilities:

• The Sales Associate is responsible for driving sales by attracting new customers to the business
• Build, grow and maintain relationships with new and existing customers to ensure increased businesses for the company
• Providing outstanding customer service to clients
• Maintaining an orderly instore atmosphere
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitors competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, sales techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Works with management to resolve customer complaints
• Keep a profile of the current clientele of the business and regularly update the database
• Works closely with the business development team to develop and implement marketing campaigns and strategies.
• Introducing promotions and discount offers to customers
• Cross-selling products to increase purchase amounts.
• Contributes to team effort by accomplishing related results as needed.

Requirements
Educational Qualification:

• HND/B.Sc/B.A.

Experience:

• 1-2 years’ experience as a sales rep or similar role is a plus
• Experience in a retail outfit is a plus
• NYSC candidates can also apply

Skills and Abilities:

• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Basic knowledge of accounting
• Must have a positive and respectful attitude
• Strong selling skills
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service-minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

Work Conditions

• Candidate must reside around Lekki
• Might be required to work outside the store

Salary
N40,000

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Details:

Our client, a premium women’s wear fashion brand located in Ikoyi, is looking to fill the role of an Operations Manager. The ideal candidate must have strong leadership skills and the ability to manage people. The responsibilities for the role include:

Key Responsibilities:

• Supervise the operations of the store
• Responsible for managing employees
• Prepare and send report to the Creative Director
• Schedule appointments for clients
• Respond to all enquiries via phone and email
• Manage the facility
• Create and post on social media channels
• Work with the production manager to monitor store inventory
• Work with the Creative Director to develop and manage sales campaigns
• Responsible for managing customers
• Responsible for ensuring regulatory compliance e.g tax
• Manage the website
• Prepare and circulate newsletters
• Supervise all staff
• Document all new orders
• Hold staff meetings
• Ensure staff compliance with company’s policies

Educational Qualification

BSC in any related discipline

Experience

3+ years’ experience as a head of operations is required

Experience in the fashion industry is a plus

Skills and Abilities

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Exceptional leadership skills
• Ability to multi-task and work under pressure
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Work Conditions: May be required to work overtime

Job Type: Full time

Renumeration: N80,000 -N100,000