Fresh Vacancies at Hilton Worldwide

Location: Ikeja, Lagos

Job Summary

• A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be Doing?

• As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel

Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standard
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Clean assigned rooms daily and report defects using system provided
• Clean all public areas of the hotel including offices
• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions, weddings, birthdays and anniversaries.
• Control/Keep monthly Lost and Found
• Check the uniforms and send for cleaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays, days off or absences.

What are we looking for?

• A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude.

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Job ID: HOT06SN9
Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be Doing?
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Supervise all public areas of the hotel
• Carry out lost property procedures
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

What are We Looking for?
A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and  working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self