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  • Posted: Nov 12, 2019
    Deadline: Not specified
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
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    Terminal Operations Manager

    Responsibilities:

    • Ensure day to day terminal operations run smoothly.
    • Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
    • Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
    • Disseminate information as communicated by Management to terminal staff members
    • Communicate shortage or surplus of buses at the terminal to the Control Unit.
    • Ensure all buses blown to the terminal are effectively tracked in transit.
    • Resolve minor grievances or disputes that do not require escalation.
    • Conduct weekly price survey forwards reports to the Snr Operations Officer(s).
    • Ensure the terminal facilities are efficiently cleaned and maintained.
    • Ensure the terminal meets its performance and safety targets
    • Ensure the timely use of appropriate software/ tools for all operational processes.
    • Ensures all Experience Officers remit accurate “sales” to the accountant.
    • Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
    • Identify opportunities to improve the interface and our service to Guests and relay the potential to Field Operations for follow up
    • Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
    • Promote GIGM services to encourage greater use of online booking platforms (Website and App).
    • Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
    • Develop and implement terminal staff shift schedule in compliance with standards set by Management.
    • Perform other duties as required or as assigned.

    Method of Application

    Eligible candidates should send CVs to: jobs@thegiggroupng.com

    Email Title: Role and Location e.g: Terminal Operations Manager - Enugu

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