Customer Service Representative at Macfort Incorporation

Description

• Assist customers with questions, inquiries and complaints
• Promote goods and services offered by the company.
• Keep records of customers’ information.
• Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
• Liaise with managers or other employees who might be able to provide further assistance.
• Assist with placement of orders, refunds, or exchanges.
• Utilize computer technology to handle high call volumes.

Requirements

• B.Sc/HND in any discipline.
• Minimum of 2 years experience working as a Customer Care Agent.
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems and alleviate conflicts or escalate tactifully.
• Ability to work individually and as a team
• Ability to multitask, manage time, and prioritize.