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  • Senior Country Operations Officer at Citibank Nigeria Limited

  • Posted on: 18 July, 2014 Deadline: Not Specified
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    Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services. Additional information may be found at

    Citibank Nigeria Limited is recruiting to fill the vacant position of:

    Senior Country Operations Officer


    Ref No: 14042771
    Location: Lagos

    Job Purpose:
    To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.

    Key Responsibilities:

    •     Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
    •     Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
    •     Implement an effective O&T financial planning and control.
    •     Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
    •     Manage the short and long term career and development of all O&T staff.
    •     Maintain effective partnership levels with all the function heads.
    •     Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general.
    •     Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
    •     Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
    •     Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
    •     Make quality service delivery an integral part of the culture.
    •     Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.

    Development Value:

    •     People management- complex organisation, direct and matrix management
    •     Product and process knowledge in TTS,SFS Products, FICC products
    •     Service management
    •     Corporate finance
    •     Outsource Management
    •     Regulatory Management and Client services


    •     Bachelor of Science degree (BSc Hons) or equivalent in Business or Quantitative Studies.
    •     Master’s degree would be an added advantage.
    •     Membership of relevant professional bodies e.g. ACIB


    •     Minimum of 10 years’ experience in Operations (Domestic & International) management with at least 5 years at senior management level covering:
    •     Experience in Banking Operations: Treasury Operations, SFS Operations, Trade Processing, Loan Operations, Account and System Maintenance, Records Management and COB, Cash Management Operations, Control and Compliance, Experience in managing multiple Operations & Technology Products, Technology Management Skills, Project Management, Process Management, Outsource Governance Management and Customer Services.

    Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others

    Method of Application

    Interested and qualified candidates should click here to apply online.

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