Front Desk Officer/Computer Science Specialist at Eastern&Western Hospital Limited

There is 3 personal make a team as front desk officer, one supervisor, one accountant, one computer science specialist to do the job. You are the front desk officer/computer science specialist.

Computer science related job

• Assist other staff to Solve computer/network problems in hospital
• Online publicizing/ marketing task on google, facebook, Instagram. Report the effect and data of the online traffic.
• Monitoring our website once a week, if it not works well make a report to the management
• Online business: open and manage a shop on jumia/konga to market hospital health products. After job grow we will employ more people to form a team.

Customer services

• welcome and orientate clients
• Taking of registration information
• Pre-checks (if nurses is not available): Temperature/ Blood Pressure/weight etc. (after training by head of nurse)
• Ask and hear patient’s opinion or compliant about the effect or experience of the services in the hospital, and report to the management to maintain good client experiences.
• Call to remind or encourage old patient to continue periodic body maintenance service.
• Treatment information printing and communication
• Let the patient know what treatment plan they have and
•  what they already did. After reading the computer system or communicating with the doctor, print proper treatment for the day, and hand over the job/patient to the nurse or doctor.

Appointment

• Call at 8:00am and 12:00am to remind patient for the forth coming appointment
• Remind patient to make appointment
• Generate appointment schedule form by excel and send to patient for long-term plan.
• Notify doctors about the next day appointments by email or other ways

Accounting

• Receive money, record it in system, print receipt, hand over to your superior
• Errands (purchase and dispatch)
• Any other task that might be requested of you by management as the need arises.