Community Manager at Co-Creation Hub (CcHUB)

Job Description

• We are looking to recruit a Community Manager who will be responsible for creating innovative & exciting methods to engage and manage the NG_HUB Community.
• The Community Manager will identify and thoroughly understand the various groups of the NG_HUB Community and will drive the awareness of NG_HUB projects through creative, clear and compelling methods.

Responsibilities

• Launch & Identify community initiatives that will keep the community engaged.
• Implement social media & communication campaigns to align with marketing strategies.
• Provide engaging text, image & video content for social media accounts
• Able to expand & deepen the NG_HUB Community.
• Understand  & communicate effectively the NG_HUB story.
• Manage the physical space of NG_HUB community to fit the purposes & users.
• Understand  & amplify the total customer experience.
• Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
• Maintain the content calendar and ensure it is regular, relevant & up to date.
• Monitor & report on feedback/online reviews, and also liaise with management to relay customer feedback insights gained from online conversations within the community.
• Build relationships with customers, potential customers, and industry professionals.
• Stay up to date with digital technology trends
• Carry out other duties as assigned by senior management.

Qualifications

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

What's on offer? 

• A competitive salary.
• Health, dental and optical plans
• Work alongside world-class talent
• A culture of learning and innovation
• Opportunities for career growth and training
• Interaction with industry leaders and forward-thinking people
• A chance to make a social difference
• Weekly workouts
• Overall fun company