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  • Posted: Oct 17, 2019
    Deadline: Oct 20, 2019
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    Tros Technologies offers IT consultancy and services such as software development and systems integration to various business segments across industries. Through excellent technical capabilities, the company delivers end-to-end technology-led business solutions to its clients. This enables the clients to not just to gain high efficiency levels in their respe...
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    IT Support Engineer

    Status: Contract
    Job Type: Part Time or Full Time)

    Job Description

    • The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient network, server and system support to all business users.
    • The IT Support Engineer is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
    • The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.
    • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT related hardware/software.
    • The position provides exposure to a broad range of IT related projects and activities.

    Duties/Responsibilities
    The position will involve the following areas of responsibility:

    • Undertake small to medium sized Network installation projects
    • Diagnose and resolve LAN Network, WiFi and other technical issues
    • Escalate IT issues to the IT Manager where necessary
    • Responsible for managing backups
    • Provide desktop and server support
    • Setting up and configuring new laptops and desktops
    • Install authorized software on laptops and desktops
    • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
    • Antivirus installation to all desktops and laptops
    • Faultfinding to laptops and desktops
    • Reporting faults and maintaining logs on servers, desktops and laptops
    • Completing internal user moves including phones and PABX configuration
    • Patching of network cables for servers, desktops/laptops and IP phones
    • Making of Cat 5 e network cables were necessary
    • Ensure all logs for equipment and users are maintained
    • Creating purchase requisitions for IT hardware/software
    • Ensuring all software purchased licensing is recorded and maintained
    • Exchange server mailbox maintenance including archiving mailboxes
    • Setting up new users and disabling expired accounts in accordance with HR requirements
    • Providing support for MAC and PC

    Required Qualifications and Skills

    • Bachelor's degree in Computer Science or related discipline
    • Minimum 4 years experience in an IT support environment.
    • Strong troubleshooting skills and extensive customer facing experience.
    • Excellent communication skills (oral, written and presentation).
    • Proficient use of PC hardware and software (MS Office suite of applications).
    • Proficient in the use of internet for communication and research.

    Method of Application

    Interested and qualified candidates should send their updated Resume to: careers@trostechnologies.com Please indicate where you live in the subject line or body of your email message.

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