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  • Posted: Oct 17, 2019
    Deadline: Oct 20, 2019
  • Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation. We use the "vitals” of your Leaders, Teams and Organization to create a customized solution blue print for your transformation. We know every ...
    Read more about this company

    Ticketing and Reservation Officer

    Location: Victoria Island, Lagos
    Job Type: Full Time

    Job Description

    • Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
    • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
    • Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
    • Manage accounts assigned and ensure that all pending request are closed.
    • Contribute to revenue growth and profit margin of the organization.
    • Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
    • Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
    • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
    • Maintain awareness and adherence to our clients procedures, programs and policy guidelines
    • Provide industry updates as well as airline promotions to clients

    Job Requirements

    • Minimum Required Experience: 2-5 years.

    Minimum Qualification:

    • Bachelor's Degree/HND/OND.

    Desired Courses:

    • Marketing, Business Administration, Aviation, Transport Management.

    Other Requirements:

    • Should have a minimum qualification of OND
    • Must have at least 2-5 years working experience in a Travel Agency or Airline in similar capacity.
    • IATA certificate and experience on Fares and Ticketing.
    • Ability to use two GDS (Amadeus ,Sabre and Galileo)
    • Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
    • Good knowledge and usage of Microsoft Office and power point.
    • Have the ability to work under pressure.
    • Must be a team player.
    • Must be out-of-the-box thinker.
    • Self-motivator
    • Preferred candidate should reside on the Island.


    • Basic remuneration plus commission and other Benefits.

    go to method of application »

    Business Development Officer (Travels)

    Location: Victoria Island, Lagos
    Job type: Full Time

    Job Descriptions

    • Engage in market research in order to identify new business opportunities for the organization
    • Explain to potential customers about the various benefits offered by company products or services and following up so as to close the business deals
    • Drive business development and pitching to customers and investors the organizations business plans.
    • Respond to queries and complaints from clients as regards the company’s products; this should be done in a timely fashion
    • Develop business proposals for existing and new customers
    • Develop innovative strategies for retaining clients; this includes undertaking interviews in order to get feedback and incorporate it into the growth plan
    • Develop comprehensive knowledge about the business and its development practices, its marketing activities, prospective clients, and the trends for the industry
    • Participate in forums related to the industry; conferences and client discussions as a representative of the company
    • Determine cross-selling opportunities among different offices.
    • Develop database of client relationship management and utilize the result to manage customers and the mailing lists
    • Assist in the production of all marketing material designs and develop handle materials including company profile, events / program fliers, proposals etc.
    • Market all the products and services of the Organization to the public

    Job Requirements

    • Candidate must have 2-5 years work experience
    • Should possess minimum of Bachelor's Degree/HND in Marketing, Business Administration

    Knowledge, Skills and Competence:

    • Good organization skills.
    • Good time management.
    • Good communications skills (written and verbal)
    • Discretion.
    • Computer literacy
    • Accuracy and good attention to detail.
    • An ability to stay calm and tactful under pressure.
    • Self-motivation.
    • Knowledge of the use of Microsoft Office Suite.

    Attractive Basic remuneration plus commission

    Method of Application

    Interested and qualified candidates should send their Application Letter and CV to: clearly indicating the "Job Title" as subject of your mail.

    Note: Only qualified candidates will be contacted.

  • Send your application

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