• Jobs in an Automobile Company via Global Profilers

  • Posted on: 15 July, 2014 Deadline: Not Specified
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  • Our Company:
    Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa; We are currently looking for Service Managers, Marketing Manager and Parts Manager for our Client who is an Automobile Company

    Service Managers

     

    Reports to: After Sales Manager

    Functions Supervised:
    Service Supervisors, Service Advisors, Warranty Officer, Workshop Controller, Trainers

    Job Purpose
    To control resources at a level commensurate with profit requirements and enhanced customer relations

    Main Activities
    Maintain standards of performance of the service teams
    Effectively lead the service teams by coaching and performance managing the team
    To ensure workshop premises, company vehicles, equipment and other assets are controlled and used effectively.

    Key responsibilities

    • Ensure accurate invoicing, estimating and job costing of all work performed by Service Department.
    • To ensure workshop premises, company vehicles, equipment and other assets are controlled and used effectively.
    • To ensure all sub-contracted services and materials purchased are controlled and are of a suitable standard and sold at a profit.
    • To improve the quality of customer service and retention by enhanced facilities, improved technical skills and effective management.
    • To utilize all personal and means at your disposal to ensure that the customer is completely informed at all times about all costs, additional work and work in progress relating to the repairs and service of the customers’ vehicle.
    • To ensure all Service Department estimates are submitted to customers as they are required and a record is kept of all estimates supplied to customers.
    • To ensure all Service Department Invoices are submitted to customers on collection of all vehicles.
    • Ensure all outstanding debts are collected expeditiously.
    • Establish training programme in conjunction with the Aftersales Manager and Technical Advisor to update technical staff.
    • Establish adequate safety and security procedures to protect customers and company property and company personnel.
    • Daily check all workshop equipment is in a safe working condition and suitable condition accuracy for diagnosis.
    • Administer warranty policy in conjunction with the Assistant Workshop Manager in the best interests of dealership, manufacturer and customer.
    • Ensure correct maintenance and safe operation of tools and equipment by all service department staff. Service literature workshop premises and other materials in the Service Department.
    • Monitor all Department warranty claim submissions and requisite credits and take action as required.
    • Monitor and control workshop expenses as per management accounts for the service department.

    Qualification and Experience:

    Expectation/ Qualities

    • Technical and engineering qualifications with knowledge and experience
    • Ability to control clerical work, administration, organization, systems and financial matters, leadership ability.
    • Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
    • Skills, experience and knowledge of modern business methods and financial control.

    Key Skills/ Competencies

    Analyse:
    Steps back from his/her activities, regularly analyses his/her environment and conditions to achieve success, creates a table of possible scenarios by envisaging different probabilities.

    Anticipate and initiate change:
    Monitors all trends to identify factors that warrant change and to avoid the need for urgent measures, questions his/her operating methods and quickly identifies areas to be modified, looks for alternative methods to perform more efficiently.

    Build, research and act:
    Looks for and submits suggestions and recommendations unprompted, takes initiatives when faced with unforeseen situations, decides on relevant innovative solutions in line with circumstances, a proactive person who conquers new fields (markets, activities, missions, etc.).

    Communicate and defend an idea:
    Clearly and convincingly explains the reasons behind a sound idea, presents solutions that attract support, measures the effect of his/her actions or words on others.

    Listen and facilitate understanding:
    Clearly sets out the problems encountered, encourages others to express their expectations and concerns while considering the suggestions and remarks made, adopts and summarizes requests made while including them in the action plan.

    Value action:
    Abides by the lead times agreed, personally checks that his/her activities comply with the efficiency standards applicable to the department/occupation and the commitments made, checks whether his/her targets have been met and aims to exceed targets, makes sure that the client has clearly expressed its requirements to ensure its order are processed as well as possible, keeps the client at the front of his/her mind when talking and acting.

    Team work:
    Shares information and opinions with team members, aims to share know-how, develops a network of internal and external contacts, is always open to the other members of the organization and resolves conflicts of interest that arise within a group.

    Lead a team:
    Listens to, respects and is open to other people, explains his/her expectations to others through clear and achievable negotiated targets, makes decisions and choices, assesses and recognizes other people's success, contributes to improving other people's performance.

    go to method of application »

    Marketing Manager

     

    Responsibilities:

    • To build effective working relationships within the wider marketing team
    • To ensure that all marketing communications activities are implemented in a way that is consistent and coherent with the brand strategy and values. This includes communications to internal and external audiences (i.e. consumers, partners, advertisers and suppliers).
    • To monitor and evaluate all marketing campaigns and activities, providing accurate and timely reporting
    • Where possible and in relation to affiliate and e commerce marketing activity, it must be tracked and refined to drive revenue
    • To seek out opportunities to work with third parties including manufacturers, suppliers, event organisers and agencies to help build key brands, extend our reach and unlock potential revenue opportunities.
    • To initiate and deliver marketing campaigns across the portfolio and ensure that activity is thoroughly planned, measurable and delivered on-brand, on-budget and within agreed timescales to the highest creative standards.
    • To manage and implement all marketing communications activities for the specific portfolio including magazine and website promotion, video, social media campaigns, affiliate and e commerce tactics, brand extension activity and events.

    Qualification and Experience:

    • Marketing or business related degree (or equivalent).
    • Market specific knowledge of automotive sector will be an added advantage
    • People management experience is desirable
    • Professional qualifications including CIM (Chartered Institute of Marketing) or similar will be an added advantage
    • Previous experience of working in either the automotive or the sports industry.
    • Strong marketing communications skills including experience managing marketing campaigns and working across all areas of the marketing communications mix.
    • Experience of working closely with agencies and marketing partners.
    • Experience of delivering revenue generating and brand building campaigns.
    • Ability to communicate and present confidently with people at all levels
    • Strong project management skills
    • Pro-active, self-motivated and able to work under own initiative
    • Excellent negotiation and influencing skills
    • Passionate with the ability to inspire and motivate others
    • Commercially-minded and analytical
    • Creativity and flair
    • Customer-focused
    • Flexibility and can-do attitude is important

    go to method of application »

    Parts Manager

     

    Responsibilities:
    Reports to: After Sales Manager

    Functions Supervised: Assistant Parts Manager

    Job Purpose
    Provide professional and efficient parts supply to internal departments and retail customers and determine and obtain approval for the allowed level of parts stock and ensure the highest standard of parts’ availability

    Main Activities

    • Monitor and maintain margins and profitability of all parts sold through the retail and workshop counters.
    • Ensure the efficient day-to-day operations of the Parts Department

    Key responsibilities

    • Prepare and carry out regular stock taking as requested by management and company policy.
    • Prepare and submit monthly stock orders, Urgent or Vehicle Off the Road (VOR) orders to the manufacturers ensuring tracking, monitoring and notification procedures are in place at all times.
    • Propose, implement and monitor parts ordering procedures for retail customers, workshop and branch Urgent or Vehicle Off the Road (VOR) orders.
    • Ensure the correct and efficient use of all communication equipment and manufactures information by all parts department staff.
    • Ensure all Parts Department Staff behave in a professional manner and communicate effectively and efficiently with customers and workshop staff.
    • Ensure that all parts related literature and information is accurate and distributed to parts department staff.
    • Complete and submit reports and analysis to management, manufactures and suppliers in an accurate and timeouts manner.
    • Recommend improvements in facilities, equipment and procedures within the parts department.
    • Utilizes the available accounting and stock systems to monitor and control all stocks and sales transactions.
    • To handle customer parts queries and complaints with the resources within the Parts Department in a timely and efficient manner.
    • To propose and implement marketing strategy in conjunction with the Service Managers and Aftersales Manager to increase parts sales.
    • To regularly meet with the Service Manager and Aftersales Manager to assess and resolve parts related issues.
    • Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with company policy and standards.
    • Analyze redundant and obsolete stock and calculate stock provisions in line with company policy.
    • Ensure that all staff within the department adheres to company policies and procedures at all times.
    • Ensure that departmental staff are assessed and reviewed periodically
    • Assess and recommend staff departmental training needs and requirements.

    Qualification and Experience:

    Expectation/ Qualities

    • Proficiency in engineering, operations management and change management technique
    • Proficiency in coaching and training
    • Logistics/purchasing/supply chain background is an added advantage

    Key Skills/ Competencies

    Analyse:
    Steps back from his/her activities, regularly analyses his/her environment and conditions to achieve success, creates a table of possible scenarios by envisaging different probabilities.

    Anticipate and initiate change:
    Monitors all trends to identify factors that warrant change and to avoid the need for urgent measures, questions his/her operating methods and quickly identifies areas to be modified, looks for alternative methods to perform more efficiently.

    Build, research and act:
    Looks for and submits suggestions and recommendations unprompted, takes initiatives when faced with unforeseen situations, decides on relevant innovative solutions in line with circumstances, a proactive person who conquers new fields (markets, activities, missions, etc.).

    Communicate and defend an idea:
    Clearly and convincingly explains the reasons behind a sound idea, presents solutions that attract support, measures the effect of his/her actions or words on others.

    Listen and facilitate understanding:
    Clearly sets out the problems encountered, encourages others to express their expectations and concerns while considering the suggestions and remarks made, adopts and summarizes requests made while including them in the action plan.

    Value action:
    Abides by the lead times agreed, personally checks that his/her activities comply with the efficiency standards applicable to the department/occupation and the commitments made, checks whether his/her targets have been met and aims to exceed targets, makes sure that the client has clearly expressed its requirements to ensure its order are processed as well as possible, keeps the client at the front of his/her mind when talking and acting.

    Team work:
    Shares information and opinions with team members, aims to share know-how, develops a network of internal and external contacts, is always open to the other members of the organization and resolves conflicts of interest that arise within a group.

    Lead a team:
    Listens to, respects and is open to other people, explains his/her expectations to others through clear and achievable negotiated targets, makes decisions and choices, assesses and recognizes other people's success, contributes to improving other people's performance.

    Method of Application

    Use the links below to apply for these positions

    Service Manager - Material Handling, click here
    Service Manager - Passenger Cars, click here
    Service Manager - Trucks, click hereMarketing Manager, click here
    Parts Manager, click here

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