Protection Case Worker at INTERSOS Nigeria

Location: Dikwa, Borno
Starting date: ASAP
Reporting to: Protection Case Management Team Lead

General Purpose of the Position

• Provide appropriate and timely case management services; assessing the needs of individuals with protection concerns, developing case management plans and implementing these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care.
• Conduct protection activities in-line with project activities and indicators as directed by supervisors and management.

Main Responsibilities And Tasks
Case Management [Case Identification, Referral, Follow-Up, Direct Service, Closure]:

• Manage an open caseload as per INTERSOS standards;
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met;
• Carry out comprehensive assessments for each client after receiving their consent for same. Consider emotional, behavioural and social factors that affect their psychosocial well-being as well as protection and risk factors;
• Develop a tailored case plan with the client, based on the needs identified during the assessment;
• Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers;
• Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;
• Close cases when the objectives in the case plan have been met and no further needs have been identified

Reporting & Administrative Responsibilities:

• Document cases and ensure that any progress on the individual action plan and any significant change in the client’s psycho-social well-being and overall situation is duly recorded in a timely fashion;
• Participate in individual supervision sessions on a weekly basis with the Case Worker Team Lead, bringing immediate attention to any case of special/emergency needs;
• Participate in internal case conferences, team meetings, trainings and workshops as scheduled by the supervisory and management team;
• Document all general protection activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Case Worker Team Lead for compilation.

Data Protection, Confidentiality & Adherence To Protection Principles:

• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards;
• Carry out all tasks respecting key protection principles, including but not limited to;
• Do no harm;
• Non-discrimination;
• Confidentiality,
• Accountability, and;
• Need-to-know principles

Other General Protection Activities:

• Conduct service mapping assessments in the assigned area and support the development of referral systems with different service providers and the local NGO/CSO partner;
• Plan and implement awareness raising activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;
• Ensure that the help-desk is properly staffed, equipped and informed;
• Collaborate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs;
• Ensure good relationships and coordination with the main service providers in the area of intervention to ensure prompt referral, follow up and information sharing;
• Identify and report gaps in the availability and quality of service provision for clients in the target areas;
• Any other activities specified by the supervisory/managerial team.

Position Requirements

• Minimum 1-year of work experience with an INGO, NGOs and/or local authorities in Nigeria;
• University degree in a related field (e.g. Social Work, Psychology, Law, etc…)
• Essential computer literacy (Microsoft Office Suite, e-mail, etc…)
• Excellent interpersonal and communication skills;
• Ability to work both independently and as part of a team;
• Ability and motivation to work well with local authorities, local leaders and local community;
• Willing to work extra hours and available at the weekend for emergency cases;
• Capacity to work under pressure and willingness to work and live in a complex context;
• Women are strongly encouraged to apply

Languages:

• Fluency in English, Hausa and Kanuri.