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ibakatv is a video on demand platform for Nollywood movies; it has over 15,000 hours of movie and TV content streamed on-demand. Due to rapid expansion we are looking for a qualified candidate to fill a strategic business position as we maintain our status as one of the fastest-growing internet entertainment companies in Nigeria.
The job holder must have an ND (National Diploma) certificate in business, communication, humanities or marketing related discipline with a minimum of 1-year post qualification experience in related field.
Key Roles
Principal Accountabilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Skills and Competencies
Strong communication Skills (Verbal and written)
Passionate
Client servicing skills
Good presentation skills
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Interpersonal Skills
Must be multi-skilled
Excellent interpersonal skills
Good analytical skills
Proactive
Must be honest and reliable
Ability to work under pressure
Good use of initiative
Flexible work Schedule: 2 days ON, 1 day OFF
Remuneration: N50,000
Applicants should send cv to: hribaka@gmail.com
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