Retail Sales/Customer Service Executive at School Kits Limited

Job Details

• Attend to clients’ inquiries and complaints. Provide customer support services in accurate and timely fashion
• Ability to cross sell and up sell
• Familiarization with organization’s products and advise customers on their availability
• Build positive and productive relationship with customers
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information

Candidate Requirements

• Minimum qualification HND/B.Sc. in Social Sciences or Humanities
• Excellent people management skills
• Experience in Retail/ Education sector
• Proficiency in Microsoft packages
• Must be able to communicate effectively in English Language
• Must have proven experience in Customer service especially in a one-on-one interaction
• Fast learner
• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell

Note that only candidates residing within/around Lekki Phase 1 axis will be shortlisted.

Candidates MUST have previous work experience in CUSTOMER SERVICE.