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  • Posted: Oct 10, 2019
    Deadline: Oct 11, 2019
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    Internet Solutions Nigeria Limited (ISN) is a leading connectivity provider serving a diverse client base in various sectors in Nigeria. Since inception in 1997, the company’s customer base has escalated to over 200 organisations which include multinational and local corporations. ISN provides a broad range of connectivity services and integrated solut...
    Read more about this company

     

    Customer Care Supervisor

    Requirements

    • BSc/ HND, in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline.
    • 3years of customer support experience, part of this working as a service desk/ Team Leader role.
    • ITIL certified or have knowledge of ITIL.
    • Customer service, Soft skill and other relevant certificate applicable.
    • Knowledge of monitoring that can benefit the organization
    • Software applications for proactive monitoring usage knowledge including; (Dude, PRTG, Cacti, WinBox, etc.)
    • Technical understanding of network infrastructure.
    • Ability to drive initiatives with minimal supervision.
    • Leadership, Planning, Organizing and Presentation skills.
    • Relationship & People Management.
    • Customer care/Service Desk Experience.

    KPIs:

    • Reduce time to resolve incidents.
    • Improve customer satisfaction to reduce churn rate.
    • Team Coaching
    • Good relationship with customers.
    • Ensure proper documentation of customer records.

    Method of Application

    Interested and qualified candidates should send their CV only to: hr@isn.ng using the Job Title as subject of your email.

    Note:
    Title of CV should be "CCS19"

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