Exciting Career at Kaplan International

Welfare Coordinator - University Pathways College

The Role
As the Welfare Coordinator at Kaplan International College Nigeria, it will be your responsibility to:

    To ensure the provision of pastoral care and support in order to promote the health and welfare of all students at the college, as per college’s operating guidelines
    To ensure that the college complies any relevant legislation as well as the company’s policies and procedures in respect of student welfare and health and safety
    To work in partnership with colleagues and other professionals to contribute to the health, safety, welfare and behaviour of students
    To carry out any other reasonable duties and responsibilities within the overall function, as the needs of the college may require

You will do this through:
    providing support for students, teachers and operations staff at the residence and college in respect of any pastoral or welfare concerns
    taking supportive/remedial action in respect of individual absentees to promote and secure their regular attendance at the college
    taking appropriate, swift action in respect of any medical or emotional wellbeing concerns
    ensuring that student information is logged or filed promptly and accurately in an easily accessible and retrievable form
    providing information and guidance on welfare matters to college staff, parents or sponsors of students as necessary
    ensuring that all students complete the necessary medical checks to facilitate their progression to the US
    maintaining appropriate levels of confidentiality and discretion when dealing with matters of a sensitive nature
    Some evening and weekend work may be required due to the nature of the programme and the role.

Candidate profile

Experience and knowledge
    Minimum of 2 years’ experience of working with adolescents, preferably in a student-facing, educational setting
    Strong knowledge of relevant legislation in respect of welfare and health and safety

Skills
    Empathy and listening skills
    Ability to build rapport and trust with students
    Good IT skills
    Excellent customer care, communication, negotiating and mediating skills
    Strong attention to detail and excellent record-keeping skills
    Ability to work cooperatively and collaboratively in a team
    High level of sensitivity and discretion when dealing with emotional and/or medical wellbeing issues
    Strong interest in the education and welfare of young people
    Flexibility in regards to working hours with ability to work occasional evening and/or weekends