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TecBlu Ltd is a fully integrated one-stop ICT / Technology Service Provider and Consultancy which supports and enables forward looking businesses to easily adapt to the ever changing technology demands and requirements of today’s business environment.
Details:
Job Purpose
Provide and drive the operations and support mechanism within the company to ensure the smooth running of the following core departments: IT Development, IT Infrastructure, Business Analyst & Support, HR, Vendor Management and Procurement.
Job Summary
The Technical Operations Manager will be responsible for successfully dimensioning, managing and delivering on the overall combination of systems, infrastructure, people, processes and general administrative services. This will include the development and implementation of processes and policies that will aid the attainment of organizational objectives in the areas of Profitability, Cost Optimization, being an Excellent Place to work and also having Fantastically Smooth Internal Processes.
This role is responsible for solution definition, strategy, idea generation/ implementation and overall management of human resources, general administration, information & communications technology and infrastructure development. This role plans, directs, and coordinates human resource management to optimize the strategic use of people and potential. This role also directs, maintains and manages functions such as employee recruitment, performance management, compensation, management of sundry personnel policies, and regulatory compliance. Overseeing ICT Vendors and Service Level Agreements, vendor negotiations and engagement.
Oversees, manages and directs ICT Development, ICT Analysis, Solutions Architect/s, Technical Service Desk and Sales functions
The Head, Technical Operations will serve as a member of the Company’s Leadership Team, which is responsible for setting strategies, policies and managing overall operation of the Company. The Head, Tech Oops will actively participate in monthly Executive Management meeting and will be involved in key decision making.
The Head, Tech Ops will actively contribute to meeting the company’s business goals through identification, recommendation and engagement of potential clients and business prospects for business development and deal origination purposes, working, if required with other relevant departments.
Job Description
Strategic
- Participates in management strategy committee and assists in formulating and implementing strategies for the achievement of company goals, in line with company vision
- Actively participates in Human Resources on manpower planning and identifying hiring needs.
- Has full responsibility for Vendor Management, Contract Negotiation and Cost Optimisation and advises the company accordingly
- Formulates, generates, recommends and implements ideas and policies that ensure the firm is able to sustainably attract and retain talented and motivated employees to maintain an excellent work force
- Formulates, generates, recommends and implements ideas and policies for optimum administration and utilization of the company’s facilities and assets
- Continuously reviews and recommends required changes in the firm’s overall business support processes to enhance traction on company goals and ultimate vision.
- Determines and supervises the preparation of yearly and other periodic budgets across all departments and units
Recruitment and Selection
- Directing the information & communications technology department in ensuring career opportunities are profiled, posted and updated on the company’s website
- Liaising with and instructing ICT Vendors and Suppliers
- Planning, organizing and conducting new employee orientation, including the Induction Programme and continuous departmental orientation on company structure and processes
- Ensuring the right people are recruited into the right roles.
Performance Management
- Ensuring an effective performance management system is in place, which is tied to the business strategy
- Training managers and employees on the use of the performance management system
- Ensuring that every staff has a relevant and valid job description and performance objective, and that these have been thoroughly discussed and agreed with the line manager at the beginning of every performance review period
Compensation and Benefits
- Researching, analyzing and recommending modification to compensation and benefits policies in line with industry levels to ensure employee remain motivated, driven and proud of the company, while maintaining a balance of costs and attracting /retaining talent.
- Conducting annual salary surveys and implementing annual updates to compensation program
Training and Development
- Analyzing data for training needs and design employee development and training plans on a yearly basis and obtain approval for plan
- On need basis, obtain approval to run relevant training programmes.
Employee Relations
- Providing current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits.
- Maintaining current records of all staff details with respect to personal information, salary and benefits such as welfare, insurance, pension and medicals.
- Developing, recommending, and implementing personnel policies and procedures; preparing and maintaining handbook on policies and procedures; performing benefits administration
Administrative Duties
Directs and guides Administrative Officer(s) in the discharge of Admin and Facilities Management duties, including but not limited to:
- Negotiation of the purchase of assets including motor vehicles, furniture, office equipment, consumables and ornaments for the entire staff in accordance with company purchasing policies and budgetary restrictions.
- party
- Management of third contractors, vendor and service providers through development and negotiation of vendor contract and agreements with detailed terms of engagement and fees.
- Oversees the activities of the outsourced ICT Management service providers in ensuring the development, deployment and management of state of the art ICT infrastructure, including but not limited to ICT work and communication tools, internet facilities, portals, website and others.
- Ensures the Developing statements of Unique Value Proposition and Positioning Statement for the company.
- Board Functions (Direction, Business Development and Origination):
- Participates in the relevant meetings of Executive Management (or Board of Directors, if required), preparing and presenting reports for Management, as may be required or directed by the Managing Director and deliberating on key strategic actions in line with company’s vision
- Serves as company’s ambassador to external stakeholders, attracting, identifying, recommending opportunities for business development and deal origination
Peculiar Conditions / Challenges
The Job requires considerable interface with vendors, staff, outsource partners and agencies. The job holder may have to travel at short notice for meetings or events and will be involved in preparing, attending and delivering Customer presentations for sales and walkthrough pitches.
Appropriate Personality Type for job
Extrovert: Relates well and values team
Competent: Deep and relevant knowledge of the various aspects of ICT
Experience: A proven demonstrable track record of ICT Operations Management at Middle or Senior Mngmt Level
Intuitive: Sees the big picture and optimistic
Feeler: Compassionate and tactful
Judger: Value structures, structured and organized
Prudent. Understands value and value creation.
Convivial – Has a constant CAN-DO attitude.
Dominant Behaviours/Cultural Predisposition
- Strong Technical Competence, Deep Multifaceted ICT Experience, People Management, Interpersonal & Negotiation Skills, Attention to Detail and Leadership
- Holder of this role must have the ability and capacity to swing fairly between these dispositions because of the various roles he/she plays in the business – managing human beings, perception, systems and processes.
- Education Requirement (Including Post Graduate and Professional Qualification)
- Bachelor degree in Computer Science, Software Engineering, Systems Analysis or relevant Science Discipline.
- MBA or Masters degree in relevant field is Added Advantage

- Certified Professional / Advanced Profession Status desired but not compulsory.
- Requisite Cognate Experience (in years and with specific exposures)
- Composite 10-12years cognate experience in the different roles mentioned above in a well structured, world classs work environment.
Key Competency Requirements
- Prior Training Required for job
- Business Systems Design and Analysis
- Cisco Certified Network Professional / CCNA, CCIE, CCNP
- Project Management – MS, Prince 2
- Business Skills – Financial Management, Negotiation, People Management and Business Planning (including Projects, Cashflows & Budgeting)
Knowledge
- Knowledge of (and experience in):
- Business Systems Analysis or Design
- Software Architecture & Development
- Network Architecture, Design and Implementation
- Software Testing
- Financial Management & Analysis
- Vendor and 3rd Party management and negotiation.
- Man Management and coordination
- Project Management
- Business Planning and Projections
- Budgeting & Forecasting
- Business Case and Presentations.
Skills
- Excellent writing and presentation skills
- Experience based ICT Development and Management Skills
- Proactive issue identification and decision making
- People management skills, including managing, leading and supervising
- Relating and networking

- Financial & Accounting Skills
- Persuading and influencing
- Researching, discerning observation and analyzing
- Formulating strategies and concepts
- Planning and organizing – Project Management
- Entrepreneurial and commercial thinking

- Delivering results and meeting stakeholders expectations
- Applying Expertise and Technology
Key Performance Indicators
- Delivery of ICT solutions from requirements to Go-Live within agreed timelines and cost
- Drive full achievement of Quarterly / Yearly Financial Targets and Deliverables.
- Build contingencies and redundancy into all ICT Operations and Staffing
- Staff Retention rate exceeding 80%
- Increase in Solutions Sales by 25% every 6 Months
- Increase Onsite ICT Personnel Placements by 30% every 6 Months
- Maintain infrastructure & systems uptime on customers sites and in-house >90%
HR / Admin
- Reduce overhead Opex Costs by 15-20% every 6 months
- Ensure staff attrition is not > 10% in every 12 month period
- Compose, deliver and proactively monitor KPI’s for all reporting staff.