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  • Posted: Oct 8, 2019
    Deadline: Nov 9, 2019
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  • Finchglow Travels Limited was registered in February 2002 as a Limited Liability Company. The company started off as a travel agency in June 2006. We are fully licensed by IATA (International Air Transport Association) and also a member of NANTA (National Association of Nigeria Travel Agencies). The introduction of BSP/ E-Ticketing made a change in focu...
    Read more about this company

    Customer Service Manager


    Job Descriptions

    • Communicating with customers either via phone, email or face-to-face in relation to our services plus potentially overseeing a team of Customer Service agents.
    • Must have practical knowledge of AMADEUS for ticket bookings and reservations
    • Follow the company’s procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles
    • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
    • Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
    • Maintain awareness and adherence to our clients procedures, programs and policy guidelines
    • Consistent application of Finchglow Travel’s practices and programs
    • Provide industry updates as well as airline promotions to clients
    • Offer and provide travel insurance to customers
    • Engage in the preparation of sales budget weekly
    • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required

    Method of Application

    Interested and qualified candidates should their Application and CV to: careers@finchglowtravels.com using the "Job title" as subject of the email.

  • Send your application

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Average Salary at Finchglow Travels
₦ 89K from 8 employees
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