Customer Service Manager at Finchglow Travels
Posted on: 8 October, 2019
Deadline: 9 November, 2019
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Finchglow Travels is a world class Travel Management Company. We provide travel solutions for all your personal and business travel needs; from travel consultations to ticketing and reservations, tours and transfer to consular services, our main goal is to satisfy all your travel needs, we sell the world to you.
- Communicating with customers either via phone, email or face-to-face in relation to our services plus potentially overseeing a team of Customer Service agents.
- Must have practical knowledge of AMADEUS for ticket bookings and reservations
- Follow the company’s procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
- Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Maintain awareness and adherence to our clients procedures, programs and policy guidelines
- Consistent application of Finchglow Travel’s practices and programs
- Provide industry updates as well as airline promotions to clients
- Offer and provide travel insurance to customers
- Engage in the preparation of sales budget weekly
- Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
Method of Application
Interested and qualified candidates should their Application and CV to: firstname.lastname@example.org using the "Job title" as subject of the email.
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