Career Opportunities at Ikeja Electricity Distribution Company (IKEDC)

Reporting To: HR Outsourcing Lead
Job Type: Full time

Role Purpose

• Candidate will be responsible for assisting the HR Outsourcing Lead in liaising with resourced employees and outsource vendors to drive operational processes and deliver excellent HR services to the company.

Responsibilities

• To handle the administrative processing of grievance issues and escalations from third party provider.
• Manage resourced employee's onboarding process; ensures the appropriate resourced employee's paperwork (ie identity card) is completed accurately.
• Support in the administration of Performance Management processes for resourced employee's e.g. performance objective drafting, performance appraisal administration etc.
• Prepare letters, reports and various documents relating to the outsourcing process as required.
• Ensure that resourced employees receive their work tools within specified timelines.
• Coordinate the monthly validation of all currently engaged employees in IE.
• Monitor Service Level Agreements, contract expiration and renewals.
• Oversee the administration of health insurance packages and other benefits such as Leave etc. accrued to the resourced employees.
• Create & maintain database on all resourced employees to ensure quick retrieval of information.
• Support the outsourced vendor, organize and host town hall meetings; prepare minutes of meeting and track action points
• Provide necessary support to ensure the accountability, transparency and regulatory requirements of the company are met.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties and projects as required.

Minimum Qualifications

• This role requires a relevant first degree or its equivalent diploma qualification
• Requires between 0-2 years relevant work experience with working knowledge and exposure to Human Resources Management, gained through experience, education, training or special development

Technical Competencies:

• Knowledge of employee relations management
• Knowledge of grievance & disciplinary management
• Labor relations administrations
• Proficiency with Microsoft Office

Behavioral Competencies:

• Communication and interpersonal relations
• Problem solving and decision making
• Business focus.

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Reporting To: Business Unit Commercial Manager
Job Type: Full time

Role Purpose

• Serve as key contact and liaison for customers to ensure total customer satisfaction.

Responsibilities

• Coordinate the prompt handling of all customer service requests
• Providing utmost customer satisfaction at all times.
• Ensures reduction down time in customer complaint handling.
• Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments following up on resolution.
• Respond to billing inquiries and handle customers’ high bill complaints.
• Provide information about company programs, products and services to overall team and customers
• Provide data to customers requesting new services.
• Ensure all new and existing customer data are accurate
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all complaints are being handled timely and properly
• Receive customer feedback on a monthly and annual basis
• Resolve customer queries and complaints within the district network.
• Carry out initiatives to improve customer satisfaction, based on the corporate customer care policies, in the business unit and Undertaking.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
• Carry out any other duty as requested by Financial Accounting & Reporting Specialist or Financial & Administration Manager.

Minimum Qualifications

• A Bachelor's degree from a reputable University
• Proficiency in MS Office (Word, Excel, and PowerPoint).
• Competency in CRM and other operational applications
• Minimum of 8 years’ experience in a similar role preferably within the banking or telecommunications industry.

Technical Competencies:

• Good written and spoken communication
• Understanding of the peculiar customer challenges of the power industry.
• Results Driven.
• Problem Solving and Analysis Skills.
• Ability to multi-task.
• Excellent time management and organizational skills.
• Knowledge of local language and ethos.

Behavioral Competencies:

• Team Player
• Good interpersonal skills.

Application Closing Date
12th October, 2019.

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Reporting To: Strategy & Revenue Optimization Lead
Job Type: Full time

Role Purpose

• Shall be responsible for Coordinating all NMD installation in line with corporate and regulatory requirements.
• Analyze and monitor prepaid revenue trend. Revenue accounting and reporting.

Responsibilities
Prepaid Meters:

• Provide leader ship for the entire team on PPM accounts management on Ultimo and Advanced Metering Infrastructure (CIS) Platform and deal immediately with any exceptions.
• Ensure that account receivables is not understated when transferring arrears from one platform to another or during and after migration
• Manage and maintain an accurate/complete PPM Database and ensure that the database can be relied upon
• PPM revenue projection for the entire Disco based on trend analysis. Compare customers monthly consumption patterns based on demography, building, availability and consumption patterns
• Review monthly reports on PPM energy allocation viz a viz monthly revenue
• Review monthly ageing analysis/low vending activity report
• Joint compliance responsibilities for all vending cashiers at the respective Business Units
• Provide input for the development of departmental policies/procedures
• Analyze and maintain statistical forecasts for prepaid meter customers
• Perform analysis on power theft – analysis on all possible cases by using data for prepaid meter customers
• Provide delinquency report to vigilance team, based on customers with no/irregular vending pattern. E.g customers with zero vend, low vend, sparing vending pattern etc. 
• Direct, manage and provide strategy to the team during projects
• Provide qualitative and quantitative information to management with respect to new automation areas that constantly requires management buy-in. and continuous process improvement
• Overall responsibility for Team’s performance and productivity
• Ensures quality of NMD customer metering
• Joint responsibility for commercial loss reduction by guaranteeing the efficacy of all NMD metering infrastructures.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum Qualifications

• First degree in Business related, Finance, Social Science and /or Engineering discipline
• Minimum of 8 - 10 years post qualification experience with 2 – 4 years in a managerial role in a similar role.

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Payment Solutions/ Strategy
• Non Maximum Demand Meter Reading
• Non-Maximum Demand (NMD) Management
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

Application Closing Date
17th October, 2019.