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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Employment status: permanent
Job Description
- To plan and implement a highly effective and cost efficient, end-to-end network security framework within the MTNN voice and customer data networks.
- Work with stakeholders and the project team to develop cost effective and value adding solutions on each project.
- Define, establish and document ip security guidelines, procedures and policies, and implement network security best practices
- Define firewall, access lists administration policies
- Develop test protocol for new applications to prevent compromising security
- Direct the development and enforcement of information security and privacy policies in compliance with MTNNN and telecommunication regulations and standards
- Help to establish and document it security guidelines, procedures and policies, and implement network security best practices
- Identify and document ip customer security requirements
- Assist in planning and designing of secure networks
- Establish network security schemes, naming conventions, and application security
- Assist in the planning and designing of routed wan and switched lan networks
- Providing redundant and load balance solutions
- Update network security diagrams and topologies.
- Design, installs, configures, manages, and maintains mission critical enterprise firewalls, IPS, VPN and other technical controls.
- Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed
- Implement network access control across different network segment on the IP/MPLs network
- Ensure security and preventative measures for unauthorized access.
- Escalate network related fault and network clearance rate.
- Ensure quality roll-out of new data/services working with marketing and ip system planning.
- Perform new node implementation and cut over.
- Provide emergency maintenance on IP/MPLs network with security skills high level trouble shooting.
- Achieve planned works completion rate.
- Enforce security policies, in-line with ciso mandate
- Research, recommend, and implement new security solutions, products and controls
- Understand the capabilities and limitations of enabling technologies
- Evaluate and trial new security-solutions and technologies before deployment
- Create technology inputs towards business cases and development plans, specifically related to network security technologies
- Project planning, management, control and reporting
- Assist in selecting suitable technology vendor in terms of technical compliance, in line with departmental rules and regulations and in collaboration with procurement
- Research on an ongoing basis new technology trends in order to map internal MTN customer’s needs to enabling technologies
- Develop policies for customer authentication
- Scrutinize customer design and determine impact on the MTN network in terms of security / assist customer in designing a secure solution for interaction between customer system and MTN network
- Resolve any internal/external stakeholders queries when need arises
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s vb and values.
Job Condition
- Standard MTNN Working Conditions
- Extended work Hours
- May Be Required To Travelat Short Notice
Minimum Qualification
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Employment status: permanent
Job Description
- Design and develop best fit architecture & routing topology for access/metro/edge network infrastructures and for converged data & communications services and their successful integration into the IP/MPLS backbone.
- Equipment stock control, inventory monitoring and re-order point escalation for budgetary planning and prevention of stock-outs.
- Coordinate and report on all of the above (weekly & monthly) per project as well as on routine basis.
- Plan and design data access nodes, sites and links within the national and metropolitan access networks to cater for new developments in the organization’s business plan.
- Produce and develop solutions for convergence of diverse customer edge communications services onto consolidated backhaul (last mile) links for connectivity between the customer edge (ce) and the mpls provider edge (pe).
- develop ip addressing, naming and numbering formats as well as quality of service parameters for the customer edge LANS and all other data access networks, nodes and elements.
- Produce and integrate ip routing solutions for the extension of network management capability to microwave transmission sites in the metro and national tx backbone networks.
- Plan and implement wan access slas, quality and class of service requirements in alignment with the capabilities of the network and ensure achievement of customer satisfaction on the total connectivity/transport solution.
- Conduct weekly and monthly network performance monitoring, trend analyses, capacity planning and expansion/optimization in line with traffic growth and customer demands.
- compile trend reports on capacity demand, utilization and availability for forecasting and proactive planning.
- Plan and conduct site visits and surveys for accurate and effective design, dimensioning and integration of new ces, data access links and metropolitan access triangulation.
- Liaise with network operations, enterprise network solution, enterprise solution and other internal company departments or team members to provide assistance to stakeholders on ip planning projects and ensure design and implementation are carried out to specification
- Assist network operations and enterprise network solution with second level problem analyses and troubleshooting
- Plan and design data access nodes, sites and links within the national and metropolitan access networks to cater for new developments in the organization’s business plan.
- Produce and develop solutions for convergence of diverse customer edge communications services onto consolidated backhaul (last mile) links for connectivity between the customer edge (ce) and the MPLS provider edge (pe).
- Interface with metro transmission personnel, key user groups and other necessary stakeholders to define and implement best fit access methodologies for transport and delivery of customer data access services.
- develop ip addressing, naming and numbering formats as well as quality of service parameters for the customer edge LANS and all other data access networks, nodes and elements
- Produce and integrate IP routing solutions for the extension of network management capability to microwave transmission sites in the metro and national tx backbone networks.
- Plan and implement wan access SLAS, quality and class of service requirements in alignment with the capabilities of the network and ensure achievement of customer satisfaction on the total connectivity/transport solution.
- Conduct weekly and monthly network performance monitoring, trend analyses, capacity planning and expansion/optimization in line with traffic growth and customer demands.
- Compile trend reports on capacity demand, utilization and availability for forecasting and proactive planning.
- Plan and conduct site visits and surveys for accurate and effective design, dimensioning and integration of new CES, data access links and metropolitan access triangulation.
- Interface with metro transmission personnel, key user groups and other necessary stakeholders to define and implement best fit access methodologies for transport and delivery of customer data access services.
- Interface with key user groups for definition, delivery and transport of data carrier services, e.g. direct connect, vpn & dedicated data bandwidth resale.
- Ensure the successful integration of carrier class transport solutions for all mission critical mobile network services onto the IP/MPLS backbone, according to the organization’s network growth and development plan.
- Liaise with network operations, enterprise network solution, enterprise solution and other internal company departments or team members to provide assistance to stakeholders on ip planning projects and ensure design and implementation are carried out to specification.
- Assist network operations and enterprise network solution with second level problem analyses and troubleshooting
- Knowledge share at bi-weekly team presentations.
- Comprehensive research and presentation of best practices for ip networks
Job Condition
- Normal MTNN working conditions
- May be required to work Extended Hour
Requirements, Experience & Training
Education:
- Bachelor's Degree In Electrical / Electronic / Computer Engineering Or Physical Sciences
Experience:
- 3-7 Years’ Experience Which Include
- Experience In ICT & Telecoms Systems Integration, Preferably In A Large Service Provider Network.
- Experience With Network Performance Monitoring And Reporting.
- Experience With 3G, HSDPA, GSM, TDMA, CDMA Networks Will Be An Added Advantage
- Cisco Qualification - CCNP/DP Level Or CCNA With Extensive Systems Integration And Network Design Experience.
- Understanding Of Metro-Transmission Technologies, E.G. LRE, XDSL, PDH/SDH.
- Working Knowledge Of IP/MPLS, QOS & Networking Protocols Such As ISDN, H.232, SIP, VOIP & C7 (SS7).
- Good Working Knowledge Of Advanced Routing Mechanisms & Protocols (BGP, OSPF, IS-IS Etc).
- Understanding Of High Capacity Packet & Circuit Transmission Technologies & Products, E.G. SDH, DWDM, ATM, Frame Relay
Training:
- Basic Management Training
- Project Management
- Budget Essentials And Management
- New Technologies Training
- Telecoms Network Design And Planning Principles
Minimum Qualification
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Locations: Enugu/Port-Harcourt
Employment status: permanent
Job Description
- To support the logistics processes which covers storage and transportation of requirements for trading stock and fixed assets.
- Also responsible for planning & management of deliveries, management of inventory returned from site/customers including receipt, repair / replacement by supplier or declared as scrap and disposal.
- Create/ maintain charge lines (refers to financial costs associated with shipping routes) and validate critical information has been included
- Manage landed costs
- Update carrier rates and setup related carrier configuration in oracle
- Responsible for arranging / obtaining the customs clearance documents and verifying the accuracy & completeness against stipulated requirements
- Prepare import customs documents as per the statutory guidelines
- Assign shipment to the supplier as per the approved supplier list (asl) and track status for reporting
- Receive advance shipping notice (asn) from supplier and update the oracle
- Schedule receipt based on the ASN received and arrange for logistics
- Update/ maintain shipment line groups and expected shipment lines (lines refer to shipping routes). Verify that required fields have been updated
- Participate and provide inputs in ad-hoc meetings
- Execute day-to-day operations
- Resolve operational issues
- Escalate issues and requests as required
- Arrange deliveries for the orders in case of parcel shipment and full truck load (FTl) / less than truck load (LTL)
- Ship/ deliver orders for service order or preventive/ scheduled maintenance
- Verify quantity and item details being dispatched matches with the delivery order/dispatch note
- Manage outbound transportation
- Liaise with the lSP for the delivery status
- Track the shipment and escalate to the supervisor in case of any deviation from the schedule
- Assist the supervisor in planning the logistics for outbound operations and provide relevant information to the supervisor
- Prepare / arrange for transport related documents
- Reverse logistics
- Confirm with the customer for the date and time of collection of items / materials to be returned
- Arrange logistics to collect items/materials in case of customer return/site return
- Liaise with the suppliers for the delivery schedule
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN'S VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Requirements, Experience & Training
Education:
- First Degree in Supply Chain Management Or Related Qualification
Experience:
- 3-7 Years of Experience in Supply Chain Management;
- Experience working with others
- Experience working in a small to medium organization
- Working Knowledge of Oracle.
Minimum Qualification
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Employment status: permanent
Department: Info Systems - Service Delivery
Job Description
- To integrate, operate and maintain multiplex equipment for Network Transmission and rollout
- Support in the expansion of network ensuring it takes place on schedule and as planned.
- Provide remote online support to field engineers in resolving faults on the transmission network.
- Troubleshoot and remotely resolve multiplexer (DXX and OSN) related faults on the transmission network where applicable.
- Implement critical preventive or corrective maintenance on multiplexer systems (DXX and OSN) on the transmission network and firmware/software upgrades on DXX multiplexer equipment.
- Carry out routine maintenance on all NMS systems for TX Edge services.
- Implement various types of transmission cutovers.
- Relate with support staff from various equipment vendors for resolution of major equipment or NMS problems.
- Build and maintain a good relationship between all networks related sections, customers and product suppliers.
- Support the Team Lead in the coaching and training of direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge as well as identify developmental opportunities for team members.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Minimal local travel.
Minimum qualification
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Employment Status: Permanent
Job Description
- To develop standards of reporting, measurements and presentations for management & digital services division
- To monitor operations performance, project updates, and leadership alarms on digital services business performance & operations
- To ensure accurate reporting of performance for all products and services within digital services.
- Support the shareholder return strategy by developing and implementing strategic business processes that are aligned to achieving all elements on the business score card. (i.e. grow market share, grow ict & data revenue, increase ebitda margins, assure revenue, returns management and net subscriber additions).
- Participate in the review of business processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in divisional budget year-on-year.
- Prepare digital services reports, develop forecasts and make fact-based recommendations to management for improved profitability
- Perform data and trend analysis of all revenue generating transactions, commissions, cost of sales, targeted campaigns within digital services
- Develop quarterly reforecasts and annual plans and ensure relevant business rules are applied in the budget process and forecasting scenarios for digital services
- Carry out activity based costing (abc) analysis and reporting
- Interpret results of financial services performance and the contribution to overall revenue periodically
- Preparing digital services business plans, forecasts and reports in association with the management of digital services division and finance planning + reporting
- Manage the demand forecast of digital services products and services (quarterly and annually)
- Report, monitor and document the division’s performance scorecard, and report at the relevant forums
- Serve the division’s internal customers and provide solutions to improve the customer experience.
- Strategic partnerships with mtnn leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of mtn group and mtnn transformation initiatives focusing on customer centricity, including perfect 10 project.
- Drive an increase in mtnn’s net promoter score for various digital services products/services.
- Liaise with other departments such as finance, information service, enterprise solution and marketing to understand their input into digital services
- Gather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etc
- Liaise with is and other departments to ensure digital services and mtnn leadership requirements are met by the edw/bib/daas/eva.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) And develop a close working relationship with relevant information sources to provide an integrated service.
- Collaborate with the bi functions in marketing and its to build reliable, timely and accurate reporting for various forums and various frequencies
- Coordinate, coach and influence external partners and essential support departments across mtnn’s business units to deliver a seamless pre-sales and post-sales service experience.
- Manage business performance measurement and monitoring and carry out risk assessments to identify impact of (internal and external) activities on performance and provide advice
- Provide analytical commentary to support the analysis, risk assessments and forecasts
- Monitor and analyze market and economic conditions in order to develop metrics to measure performance and drive profitable growth
- Perform ad hoc analysis of business issues as needed to support the achievement goals
- Deliver on key business metrics i.e. active subscriber (rgs 30), agent distribution, revenue, churn, savings, product performance, competitive environment and their relevant metrics
- Ensure that all information and data collected, stored, shared and reported are in line with mtnn guidelines
- Analyze and report special focus digital services kpis and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.
- Communicate detailed, accurate, timely, and easily accessible information on all kpi’s (financial and non-financial)
- Collaborate with is (edw and others) and bi to ensure reports meet specifications and made available as per sla
- Develop a robust and detailed demand forecast on all services and products
- Report & track all internal & external audit observations and follow up on the resolutions with all management of digital services
- Analyze and evaluate data reports (both internal and external sources) to increase productivity and performance
- Document, monitor and report on the business planning process for digital services division along with divisions management team
- Manage the demand forecast of digital services products and services (quarterly and annually)
- Report, monitor and document the division performance scorecard, and report at the relevant forums
- Maintain, report and alarm competitive landscape and risk register of the digital services space
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job condition
- Normal mtnn working conditions
Requirements, Experience & Training
Education:
- First degree in a related discipline
- Computer applications like word, excel, powerpoint, adobe photoshop, microsoft bi, and other tools to improve reporting
Experience:
- 6-13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Computer applications like word, excel, powerpoint, adobe photoshop, microsoft bi, and other tools to improve reporting
- Hands on experience in data analysis and management, business performance management and/or reporting
- Hands on knowledge of business plan development
Training:
- Forecasting principles
- Reporting
- Business performance measurement, management and improvement
- Financial/business analysis
- Telecoms market - telecoms fundamentals
- Risk analysis and assessment fundamentals
- Financial services training
- Competitive analysis
- Analytical thinking
- Computer & information technology appreciation
- Data management
- Planning & budgeting
- Planning & organising
- Quality assurance
- Financial & banking acumen
- Marketing & sales acumen
- Telecommunication business savvy
Minimum Qualification
- B.Sc, B.Tech, B.Eng or B.Ed.
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Employment Status: Permanent
Job Description
- Ensure the goals of change management process are achieved
- Responsible for accessing, approving, implementing and reviewing a change in a controlled manner
- Innovative approaches to the analysis of information and generation of useful information from it.
- Develop and document all change management PPPS (policy, procedure and process).
- Conduct periodic review and update to change management process, policy and procedure to meet current business realities and compliance to standards (iso) and internal/external audits and regulatory requirements.
- Drive implementation and delivery of effective change management process that aligns and promotes business vision, mission and objective; links change delivery to the achievement of it & business strategy.
- Identify all dependencies, resolve scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
- Perform impact assessment on the business, infrastructure, customer service, other services – both it and non-it services, implementation resources and currently scheduled changes in the change log.
- Evaluate change requests (rfcs) to assess the impact, risk and benefits to business services in order to avoid unnecessary disruption to business operations
- Secure authorization from appropriate authority level depending on the type of change which must have been categorized based on the size of the business, anticipated risk of the change, potential financial impacts and the scope of the change
- Convene, coordinate and facilitate change advisory board (cab) meetings and maintain a schedule of approved and tentative changes.
- Plan, develop and communicate monthly change schedule forecast/calendar.
- Coordinate the implementation of all approved changes to ensure adherence to the approved tasks, timeline and communication plan.
- Conduct regular awareness and training on change management process, communicate best practices and agreed set target/requirements to internal it support teams and third-party vendor/supplier/partners.
- Verification of data integrity and completeness of changes entered into the change management system and follow up on any non-compliance
- Conduct regular audit on the change management process and artefacts to ensure compliance and readiness for any internal or external audit
- Maintain change history records; prepare statistics, review and analyse trend reports to drive change management process improvements
- Drive it change management process to elicit change management requirements for new products, projects and operational requests prior to implementation/go live.
- Lead and act as main support contact for change communication by providing executive summaries, business justifications, representing changes management during projects and demand meetings, post implementation review (pir) meetings, and eliciting approvals from various groups across the organization.
- Develop and provide change management performance report against set kpis.
- Liaise and confer with key internal it teams, third party partners, suppliers and service providers for proper planning and implementation
- Manage a broad variety of stakeholders, actively seek alignment with the experts from different functions to ensure proper impact assessment to avoid or reduce any negative outcome.
- Engage stakeholders at various stages of change management process to ensure adequate planning and feasibility of proposed changes
- Drive and maintain agile change management support practices to ensure seamless delivery of agile solutions
- Conduct post implementation review for all change requests
- Track and drive resolution of any negative fallout from change deployment with major incident team and all relevant stakeholders
- Analyse unsuccessful, rolled back changes and changes that failed to meet business objective; document outcome for future reference in the knowledge management system
- Acts as the primary point of reference for questions and complaints about the change management process
- Keep abreast of business process changes and communicate these to all stakeholders
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values
Job condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office.
Requirements, Experience & training
Education:
- First degree in computer science or an it equivalent degree
- Practitioner certificate in itil – it service transition
Experience:
- 3-7 years’ experience in area of specialisation with experience working with people
- Experience in a medium organisation
- Experience it service support and delivery experience
- Experience in service management
- Min 1 year change management experience
- Project management experience
- Experience dealing with change management issues
- Experience working with a range of service providers
- ITSM tools knowledge - BMC remedy preferred
- Understanding of service delivery and service support environment
Minimum Qualification
- B.Eng, B.Sc, B.Tech or HND.
Method of Application
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