Customer Service Officer in a Tradiing Company

Job Summary:

•     Customer service sales of party planning, events for entertaining, dinners, birthdays and events.
•     She maintains a price list or props for hire, decorative services.
•     Wedding gift wrap services, engagement gift service i. e the items taken to the wife family ‘eru iyawo’, gele tying, makeup artist services, weekend instore events (TGIF, Saturday Birthday, Sunday Cookies) etc.
•     Demonstrate products knowledge and show consumers how to maximize their features.
•     Customer relationship management, keeping customer data, updating it accordingly and sending out best wishes to them on birthdays, seasonal greetings etc.
•     Track sales records and performance.
•     Explain different customizable features.
•     Check inventory to ensure product is in stock.
•     Any other duty as may be assigned by the Line Manager.

Education, Experience & Skills Required:

•     OND/ HND in any discipline.
•     Minimum of 1 - 2 years experience.
•     Good communication & interpersonal skills.
•     The ideal candidate must possess skills in Customer Service, Territory Management, Negotiation, Self-Confidence, Product Knowledge, Presentation, and Client Relationships.
•     The preferred candidate must be able to account for all items in her possession.