General Manager / Hotel Manager at IEC Villa Resort

Reports to: Managing Director / Area General Manager / Owner

Position Summary

• The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be able to; Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

Duties and Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Act as a final decision maker in hiring a key staffs.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Respond to audits to ensure continual improvement is achieved.
• Prepare monthly report and submit to the the Managing Director

Education and Experience

• A minimum of university degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.
• At least 5 to 10 years experience in the hospitality industry