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  • Analyst, Customer Value Management - Commercial at MTN Nigeria

  • Posted on: 20 September, 2019 Deadline: 30 September, 2019
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  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Analyst, Customer Value Management - Commercial

     

    Employment Status: permanent
    Department: Customer Value Management

    Job Descriptions

    • Assist in the development, implementation and measurement of various Below The Line campaign programmes that focus on customer retention and customer life-cycle management.
    • Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
    • Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network
    • Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
    • Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
    • Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
    • Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
    • Ensure no revenue dilution as a result of campaign activities
    • Provide support to campaign segmentation analyst as required.
    • Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
    • Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
    • Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
    • Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
    • Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training
    Experience:

    • 3-7 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium sized organization
    • Experience in Database/Direct Marketing or Product Management in telecommunications industry
    • Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
    • Expertise in experimental test design
    • Experience with major campaign management platform(s) within telecoms industry
    • Demonstrable data-mining, analytical skills and segmentation techniques
    • Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

    Minimum Qualification
    B.Sc., B.Tech, B.A or or HND

    Method of Application

    Interested and qualified? Go to MTN Nigeria career website on careers.mtnonline.com to apply

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