Wild Fusion a leading digital marketing agency in Nigeria, Kenya and Ghana delivering quality service to our clients and advertisers. We specialise in Internet Marketing, Social Media, Digital Strategy, Mobile marketing and result driven digital marketing services.
Wild Fusion Nigeria seeks a Client Services Manager to maintain and develop client relationships and manage internal resources. The Client service manager is responsible for strategic thought leadership as well as day-to-day management of our clients. They operate independently to manage client business, client relationships and grow the business.
- Ensure work adheres to strategic direction of client
- Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports
- Facilitate resolution of any issues on client work
- Assess opportunities and competitive activities for clients
- Implement industry best practices and share digital trends with clients
- Collaborate, as needed, with external agencies to support client work
- Deliver projects within scope, identifying potential overages along the way
- Manage internal and external client expectation
- Responsible for developing client relationships and closing the ‘sale’.
- Write briefs with detailed functionality specifications
- Understand all processes and digital platforms.
- Responsible for forecasting and profitability, reporting on ROI and maximising financial revenue.
- Responsible for growing strategic businesses and revenue growth across our Ghana operation.
- Responsible for preparing the agency for all pitching exercise
- Explore new partnerships clients.
- Ability to work with multi-disciplinary and multi-cultural teams i.e. brand, research, and technical across Ghana, Kenya & Nigeria etc.
- Ensure customers are fully briefed and kept up-to-date with all digital marketing opportunities to reflect their business.