Job Opportunites at Ikeja Electricity Distribution Company (IKEDC)

Advert Code: IE-2019-09-181290129678
Location: Lagos
Reporting To: Strategy Revenue & Optimization Lead
Job Type: Full time

Responsibilities

• Coordinate PPM accounts management on Ultima and Advanced Metering Infrastructure (CIS) Platform and deal immediately with any exceptions.
• Ensure that account receivables is not understated when transferring arrears from one platform to another or during and after migration
• Manage and maintain an accurate/complete PPM Database and ensure that the database can be relied upon
• PPM revenue projection for the entire Disco based on trend analysis. Compare customers monthly consumption patterns based on demography, building, availability and consumption patterns
• Review monthly reports on PPM energy allocation viz a viz monthly revenue
• Prepare monthly ageing analysis/low vending activity report
• Joint responsible for all vending cashiers at the respective Business Units
• Provide input for the development of departmental policies/procedures
• Analyze and maintain statistical forecasts for prepaid meter revenue
• Direct, manage and provide strategy to the team during projects
• Provide qualitative and quantitative information to management with respect to new automation areas that constantly requires management buy-in. and continuous process improvement
• Overall responsibility for Team’s performance and productivity
• Ensures quality of NMD meter installation and acceptance is inline with the laid down standard.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum qualifications

• First degree in Finance or other Social Science
• Requires Minimum of 10 years post qualification experience
• 2 – 4years in a managerial role

Technical Competencies:

• Relationship management and interpersonal skills.
• Financial Concept and reconciliations
• Managerial Finance
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Revenue management
• Good Analytical skills
• Planning and Organizing
• Team Development
• Knowledge of the electricity regulatory codes and requirements
• Business Acumen
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for financially impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth

go to method of application »

Reporting To: BU Operations Supervisor

Role Purpose

• This role will be responsible for assisting BU Operation Supervisor in the post metering faulty resolution in the respective Business Units

Responsibilities

• Monitor all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate accountability of used seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure.
• Periodic customer meter recertification and validation for energy accuracy.
• Daily activity & performance reporting.
• Verification and authentication of customer account number.
• Reconfirmation of customer request for new customer service/load change/name change/address change applications for the respective BU
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum Qualifications

• First degree in Social science/ Engineering
• Requires 0 - 2 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills
• Commitment to Task.

go to method of application »

Job Type: Full time

Role Purpose

• This role will be directly involved in post metering resolution in the respective business unit as well as assisting NMD Field Specialist in the post metering activities.

Responsibilities

• Ensure all quality checks of NMD field metering activities for the Business Units.
• Part responsibility for commercial loss reduction as related to metering.
• Prepare Weekly plans based on quality oversights, exception escalations.
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Overall responsibility and control for the quality of metering.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
• Weekly Performance reporting.
• Responsible for the closure of Non-conformance by the subcontractors/MSPs/MAPs/NMD reps at the various BUs.
• Responsible for the collation and evaluation of the survey/installation quality.
• Responsible for maintaining and ensuring quality standards on all metering initiatives.
• Check for consistency in survey/installation and reporting.
• Monitor the productivity and capacity of other team members.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum qualifications

• First degree in Social science/ Engineering
• Requires 2 - 4 years post qualification experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity

go to method of application »

Reporting To: NMD Management Lead
Job Type: Full time

Role Purpose

• This role will be responsible for assisting NMD Management lead in the post metering faulty resolution in the respective Business Units. Also, in charge of resolving direct customer complaints.
  

Responsibilities

• Coordinate all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
• Coordinate investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Coordinate the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate management of seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure
• Periodic customer meter recertification and validation for energy accuracy
• Weekly Performance reporting
• Monthly performance appraisal presentation
• Drive team performance and compliance
• Ensure technical and commercial feasibility checks and customer account number authentication
• Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
• Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs
• Manages and develops the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum qualifications

• First degree in Social Science/ Engineering
• Requires 5 - 7 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Good Analytical skills
• Planning and Organizing
• Individual Team Development
• Knowledge of electricity body requirements
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth and customer satisfaction

go to method of application »

Reporting To: Specialist Backend Monitoring

Role Purpose

• This role will be responsible for assisting specialist backend monitoring in supervising all communication on meters in the network.

Responsibilities

• Provide analytical report on status of MD/NMD AMR/AMI meters.
• Engage IT team in fixing the communication issue of AMI meters in the network.
• Manage the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Provide analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Weekly/Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from all server of online/offline customers.
• Escalation of all tampered related issue to relevant teams for prompt investigation
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.

Minimum Qualifications

• This role requires a first degree or its equivalent diploma qualification
• Requires between 2-4 years relevant work experience. Ready to learn new skills and system language for extraction, compilation and reporting.

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity.

go to method of application »

Role Purpose

• Prompt diagnosis of issues and fixing of those issues as they are identified, proper accountability and prompt correction of anomalies as detected from the platforms

Responsibilities

• Provide an oversight function to the platform analysis team.
• Provide oversight on setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Mange account maintenance of customer information on TMR.
• Coordinate and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Manage the configuration and setup of all meters on the platform.
• Manage the modification of MD/NMD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Manage the monthly spooling from the MS/TMR server of online/offline customers.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Drive team performance and compliance.
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum qualifications

• First degree in Finance or other Social Science/Engineering
• Requires Minimum of 10 years post qualification experience
• 2 – 4 years in a managerial role

Technical Competencies:

• Relationship management and interpersonal skills.
• Financial Concept and reconciliations
• Managerial Finance
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Revenue management
• Good Analytical skills
• Planning and Organizing
• Team Development
• Knowledge of the electricity regulatory codes and requirements
• Business Acumen
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for financially impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth

go to method of application »

Reporting To: Platform Analysis & Monitoring Lead

Role Purpose

• Assist the Lead platform and Analysis in monitoring and maintaining MD/NMD meters in the network for optimal remote reading and data collation for strategic analysis and investigation

Responsibilities

• Coordinate field activities and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Coordinate the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from the MS/TMR server of online/offline customers.
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Issuance of seal to user department/unit for field operations.
• Generate monthly report on disbursement of seal to the relevant departments/units.
• Coordinate quarterly stock taking of various seals and sim in the store.
• Drive team performance and compliance.

Minimum Qualifications

• This role requires a first degree in Engineering or social science
• Requires between 5-7 years relevant work experience with advanced/ extensive knowledge  of principles and complex techniques gained through broad experience.

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Leadership Skills.
• Good listening and questioning skills.

go to method of application »

Reporting To: Platform Analysis & Monitoring Lead
Job Type: Full time

Role Purpose

• This role Provides the Lead platform and Analysis of review of MD/NMD meters and ensure communication on the network. Ensure timely remote reading, data collation for strategic analysis and investigation.

Responsibilities

• Coordinate and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Coordinate the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Monthly reporting of identified cases of meter tampering/energy theft for maintenance.
• Monthly spooling from the MS/TMR server of online/offline customers.
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinating with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinating with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Issuance of seal to user department/unit for field operations.
• Generate monthly report on disbursement of seal to the relevant departments/units.
• Coordinate quarterly stock taking of various seals and sim in the store.
• Drive team performance and compliance.

Minimum Qualifications

• This role requires a first degree in Engineering or social science
• Requires between 5-7 years relevant work experience with advanced/ extensive knowledge of systems and principles of energy reporting platform gained through broad experience.

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.
• Sound knowledge of extraction and Reporting language.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Leadership Skills.
• Good listening and questioning skills

go to method of application »

Reporting To: NMD Management Lead
Job Type: Full time

Role Purpose

• This role will be responsible for assisting NMD Management lead in the post metering resolution in the respective Business Units; managing the BU team activities.

Responsibilities

• Ensure all quality checks of NMD field metering activities for the Business Units.
• Part responsibility for commercial loss reduction as related to metering.
• Prepare Weekly plans based on quality oversights, exception escalations.
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Overall responsibility and control for the quality of metering.
• Weekly Performance reporting.
• Monthly performance appraisal presentation.
• Responsible for the closure of Non-conformance by the subcontractors/MSPs/MAPs/NMD reps at the various BUs.
• Responsible for the collation and evaluation of the survey/installation quality.
• Responsible for maintaining and ensuring quality standards on all metering initiatives.
• Check for consistency in survey/installation and reporting.
• Manages and develops the productivity and capacity of other team members.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs

Minimum qualifications

• First degree in Social Science/ Engineering
• Requires 5 - 7 years post qualification experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity