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  • Client Relations Manager at Safety Consultants and Solutions Provider Limited

  • Posted on: 16 September, 2019 Deadline: Not Specified
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  • Safety Consultants and Solutions Provider Limited, is established to provide cost effective, integrated safety consultancy solutions and services. Our key strengths are in Fire Safety, Process Safety, HSE/MS Training, Technical Safety, Occupational Safety, Environmental Management Safety, Construction Safety and Pipe Integrity management.

    Client Relations Manager

     

    Job Description

    • Answer telephones, forward callers, accept messages.
    • Assist clients with questions regarding order fulfilment, services available and general pricing while providing superior client service.
    • Provide inside sales support to all clients by providing details of offered services, pricing, agreements, etc.
    • Notify Operations of changes that may affect service schedule
    • Coordinate and process rush and emergency client container and file requests through Operations.
    • Regularly update service schedule reviewing daily with Head of Technical Sales or Head of Operations.
    • Complete database research on missing client containers, files and maintain client contact.
    • Communicate with Clients as needed for Call Backs as directed by the Operations Team.
    • Complete client data entry on CRM.
    • Process requests for printed bar codes as needed.
    • Complete closing of work orders on a daily basis.
    • Ensure all visitors are greeted, signed in and are given a badge.
    • Complete filing of all work orders and management logs on a daily basis per SOP.
    • Process incoming mail - Fed Ex, UPS, etc. on a daily basis.
    • Assist or process as directed all levels of Client and/or Vendor invoices (Billing).
    • Escalate, track and resolve key client issues while communicating updates and managing expectations both internally and externally
    • Work cross-functionally with Index teams to implement operational strategies and document new processes to help improve client experience
    • Become a critical participant in testing new products and features. Prioritize and communicate platform feedback and enhancement requests to internal teams
    • Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance
    • Develop expertise in all things digital media by assisting with marketing and communications efforts and reading the daily trades

    Requirements

    • Great experience with social media and ERP softwares
    • Age bracket is 30 to 38 years.

    Method of Application

    Interested and qualified candidates should send their CV to: scsphrrecruitment@yahoo.com using the job position as subject of the email.

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