• Customer Service Representative at Chartered Bank

  • Posted on: 7 July, 2014 Deadline: Not Specified
  • View Jobs in Banking / Financial Services View All Jobs at Standard Chartered Bank
  • Subscribe to free job alerts
  • The following vacancies exist at Standard Chartered Bank

    Customer Service Officers

     

    CUSTOMER SERVICE

    •    OVERALL CUSTOMER SERVICE DELIVERY AND ENQUIRY HANDLINE IN THE BRANCH
    •    EVALUATE CUSTOMER NEEDS AND PROVIDE HIGH LEVEL, ACCURATE INFORMATION AND ADVICE ON PRODUCTS AND CHANNELS.
    •    CROSS-SELL BANK PRODUCTS/CHANNELS TO EXISTING CUSTOMERS
    •    MIGRATE CUSTOMERS TO THE REMOTE CHANNELS THROUGH ONLINE ACTIVATION, ESTATEMENTS AND ATM USAGE
    •    PREPARE WEEKLY REPORTS ON SERVICE ISSUES AND COMPLAINTS TO THE SERVICE QUALITY TEAM
    •    SUPPORT ACQUISITION AND GROWTH OF CUSTOMER BASE THROUGH REFERRALS
    •    MANAGE, HANDLE AND RECORD CUSTOMER COMPLAINTS
    •    DELIVER COMMUNICATION ON PRODUCT AND CHANNELS TO CUSTOMERS IN AN EFFECTIVE AND EFFICIENT MANNER.
    •    CUSTODIAN OF THE FOLLOWING BANKING INSTRUMENTS: CARDS, CHEQUE BOOKS, FRONTLINE REGISTERS
    •    RECOMMEND PROCESSES AND SERVICE IMPROVEMENTS, BASED ON CUSTOMER FEEDBACK AND OBSERVATIONS, TO THE HEAD OF FRONTLINE EFFECTIVENESS AND AT THE VoF FORUM (QUARTERLY)
    •    OVERSIGHT OF QUEUE MANAGEMENT AND BANKING HALL LOOK AND FEEL
    •    OVERSIGHT OF MARKETING COLLATERAL AND POSITIONING

    KYC
    •    Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

               “Identifying your customer, knowing your customer, reporting suspicions, safeguarding
                records and not disclosing suspicions to Customers”.


    Key Roles & Responsibilities
    Enter roles and responsibilities
    Qualifications & Skills
    In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

    Method of Application

    To apply for this position, click here, select Nigeria and click search.

    Have you ever needed salary data to make informed career decisions? Introducing Salaryscale.ng, a platform that crowdsources salary data in Nigeria and we will love your input. Join SalaryScale.
  • ❮ Back to All Jobs
  • Know more about Standard Chartered BankSimilar Jobs
  • Search for jobs by keyword
  • Accountants at a Finance Company
  • Job Openings at the African Development Bank Group (AfDB)
  • 2017 Career Opportunities at First Bank of Nigeria Limited
  • Remedy Administrator at Stanbic IBTC Bank
  • Job Vacancies at the African Export-Import Bank (Afreximbank) - CA Global
  • Graduate Front Desk Executive at a Leading Commercial Bank - Workforce Group (20 Positions)
  • Legal Officer at eRecruiter Nigeria
  • Fresh Job Opportunities at the African Development Bank Group (AfDB)
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

 
 
Send your application through

Yahoomail Gmail Hotmail