• Customer Service Representative at Chartered Bank

  • Posted on: 7 July, 2014 Deadline: Not Specified
  • View Jobs in Banking / Financial Services View All Jobs at Standard Chartered Bank
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  • The following vacancies exist at Standard Chartered Bank

    Customer Service Officers

     

    CUSTOMER SERVICE

    •    OVERALL CUSTOMER SERVICE DELIVERY AND ENQUIRY HANDLINE IN THE BRANCH
    •    EVALUATE CUSTOMER NEEDS AND PROVIDE HIGH LEVEL, ACCURATE INFORMATION AND ADVICE ON PRODUCTS AND CHANNELS.
    •    CROSS-SELL BANK PRODUCTS/CHANNELS TO EXISTING CUSTOMERS
    •    MIGRATE CUSTOMERS TO THE REMOTE CHANNELS THROUGH ONLINE ACTIVATION, ESTATEMENTS AND ATM USAGE
    •    PREPARE WEEKLY REPORTS ON SERVICE ISSUES AND COMPLAINTS TO THE SERVICE QUALITY TEAM
    •    SUPPORT ACQUISITION AND GROWTH OF CUSTOMER BASE THROUGH REFERRALS
    •    MANAGE, HANDLE AND RECORD CUSTOMER COMPLAINTS
    •    DELIVER COMMUNICATION ON PRODUCT AND CHANNELS TO CUSTOMERS IN AN EFFECTIVE AND EFFICIENT MANNER.
    •    CUSTODIAN OF THE FOLLOWING BANKING INSTRUMENTS: CARDS, CHEQUE BOOKS, FRONTLINE REGISTERS
    •    RECOMMEND PROCESSES AND SERVICE IMPROVEMENTS, BASED ON CUSTOMER FEEDBACK AND OBSERVATIONS, TO THE HEAD OF FRONTLINE EFFECTIVENESS AND AT THE VoF FORUM (QUARTERLY)
    •    OVERSIGHT OF QUEUE MANAGEMENT AND BANKING HALL LOOK AND FEEL
    •    OVERSIGHT OF MARKETING COLLATERAL AND POSITIONING

    KYC
    •    Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

               “Identifying your customer, knowing your customer, reporting suspicions, safeguarding
                records and not disclosing suspicions to Customers”.


    Key Roles & Responsibilities
    Enter roles and responsibilities
    Qualifications & Skills
    In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

    Method of Application

    To apply for this position, click here, select Nigeria and click search.

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