Job Openings at Tek Experts

Job Description

• Do you have a passion for training and mentoring?
• Do you have a strong Windows experience?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
• Due to expansion, we are hiring several Windows subject matter experts (SME) who will help upskill our IT support colleagues to solve support requests.

Duties and Responsibilities

• Plan, create and deliver training in person for our teams and supporting content for our learning management system
• Collaborate with the training and development team to ensure success of any training completed and update where necessary
• Identify, train, manage and develop client facing technical leads
• Meet with engineers weekly, review what works well and what needs improvement
• Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
• Work with our team towards Microsoft certifications, develop additional content creation for our engineers
• Compile entry level, technology lead feedback on current processes
• Support talent acquisition and operational leaders to select and interview new team members.

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Qualifications and Competences

• Graduate of Computer Science, Computer Engineering, Elect/Electronics or related fields
• MCSE certification is preferred
• Windows knowledge - A thorough knowledge and high-level of proficiency of Microsoft Windows Server Administration and a desire to share that knowledge with others
• Superior Understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
• Strong relationship management - A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management - An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solutions.

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Job Descriptions

• Office 365 - Specialist Do you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft SharePoint and experience planning, deploying and operating an Office 365 environment? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help to support our engineers in solving complex technical issues.
• As a SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development. Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

Duties and Responsibilities

• Plan, create content, deliver training in our learning management system and in person for our teams
• Collaborate with training and development for feedback, impact, versioning, update and report of the courses
• Be accountable for the quality department needs
• Meet with software support engineers once per week, review what works well and what needs improvement
• Work with operations manager for project needs and new implementations following include (training, processes, selection)
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
• Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
• Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
• Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.

What we’re Looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Office 365 knowledge - A thorough knowledge of Microsoft Office 365 and a desire to share that knowledge with others
• Strong relationship management - A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management - An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

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Job Description

Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gaining global experience and getting extensive training Microsoft Azure products? Do you take pride in delivering outstanding customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, troubleshooting errors or issues on the platform and not issues related to customer code.  The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team. supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Competences

• 2-4 years’ experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Experience in Microsoft technologies/application’s development, testing and integration methodologies
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities