Customer Service Representative at GE Oil and Gas

Role Summary/Purpose:
Based in Onne, Nigeria the Workshop controls technician will be responsible for the refurbishment of SCM's and IWOC's controls repairs. He will report to the workshop supervisor and be competent in workshop practices, electrical & hydraulic fault finding.

Essential Responsibilities:
    Responsible for defined work or projects with moderate complexity. Follows an individual work plan and meets day-to-day short-term objectives. Has the ability to resolve issues through immediate action or short-term planning.
    In a call center environment, provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
    Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
    Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
    Responsible for ensuring Field Support tasks are completed in a timely manner
    Responsible for understanding all SAP / ERP Standard Operating Procedures
    Ensure accuracy of documentation including shipping, invoicing and finance systems
    Responsible to process return of goods from customers
    Participate in departmental training programs
    Adhere to Customer Service Center Standard Operating Procedures

Qualifications/Requirements:
Bachelor's degree from an accredited university or college (or a high school diploma/GED with proven experience in customer service)

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test.

Additional Eligibility Qualifications:
Desired Characteristics:

    SAP / ERP Knowledge is preferred
    Strong problem solving skills
    Ability to multitask
    Strong sense of priority
    Ability to work independently and a strong team player
    Strong oral and written communication skills
    Strong interpersonal and leadership skills
    Sound business acumen
    Able to effectively interface with all levels of internal and external customers.