• Graduate Vacancy at Ellae Creative

  • Posted on: 4 July, 2014 Deadline: 11 July, 2014
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  • Ellae is an energetic and talented creative agency, set centre stage in Lagos, Nigeria. We blend intelligent creativity with a sincere collaborative approach, consistently delivering powerful results for our clients.

    Ellae seeks qualified candidates for the position of:

    Customer Service Executive

     

    Responsibilities

    •     First point of professional contact when clients arrive.
    •     Handle Inbound and Outbound calls.
    •     Handle response to emails of clientele.
    •     Escalate specific calls to appropriate departments.
    •     Answer product related queries and prevent unnecessary escalation.
    •     Handle online chat interface between company and prospective/existing clientele.
    •     Execute other services that may be expected of a customer service representative.

    Experience and Qualifications

    •     Completed the National Youth Service Corps Programme.
    •     1 year related experience (but not essential).
    •     Minimum of HND.
    •     A bachelors is preferable.
    •     A cheerful disposition and can-do attitude.
    •     Ability to multitask.
    •     An impressive command of written and verbal communication.
    •     Working knowledge of Microsoft Office Packages.

    Method of Application

    Interested and qualified candidates should send their CV's to: kolade@ellaecreative.com

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