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  • Siebel Application Support at GVA Partners

  • Posted on: 4 July, 2014 Deadline: 18 July, 2014
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  • Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm, Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy formulation and implementation expertise and business operation improvement skills.

    GVA Partners is recruiting to fill the position of:

    Siebel Application Support

     

    Job Description:

    •     L2 / L3 Support within the ITIL framework
    •     Platform Health-check on the Siebel production environment
    •     Proactive - Application and System Monitoring
    •     Deploy Siebel release onto production environment
    •     Trouble-shoot application related problems on Production
    •     Incident Analysis and Resolution for all production Incident Cases
    •     Root Cause Analysis of Incidents.
    •     Coordinate and monitor Data Loads in production
    •     Report performance to Service/Program Management
    •     In-life issues / resolution and co-ordination
    •     Housekeeping and Log Archival
    •     Responding to Request, Adhoc Queries etc via ITIL framework Service Requests
    •     Implement certain minor configuration changes subject to approval of the Siebel Change requests Board, which does not have an impact e2e or major change in functionality
    •     Test the resolution for production issues on a pre-production representative environment
    •     Implementing new automation jobs using Unix shell scripting
    •     Strong Siebel CRM functional knowledge.

    Method of Application

    Candidates who meet the above requirement should email their resume to: contact@gvapartners.com and recruitment@gvapartners.com Please, state the position you are applying for in the subject field of the mail.

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