Front Desk Officer​​​​​​​ at Owens & Xley

The function of the Role:

The front desk officer is the organization’s front liner whose major function is to ensure that customer value is maintained according to the standards set forth by the company.

KEY RESPONSIBILITIES

• Answering telephone calls in a professional manner at all times.
• Receive payments from clients and track all transactions
• Maintaining diaries and arranging appointments.
• Taking messages and giving feedback.
•  Accepting packages and liaising with visitors.
• Must possess excellent IT skills and efficiently use a variety of software packages.
• Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Standing as an interface between the staff and guests.
• Writing receipts for services rendered and reconciling receipts at the end of the workday.
• Collating customer information for compilation unto the client database
• Social Media posts and interaction on the salon platforms.
• The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

REQUIREMENTS

Educational Qualification

BSc or it's equivalent

Experience

1-year experience is a similar client facing role.

Skills and Abilities

• Good stress and time management skill
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer, etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Good organizational and multi-tasking abilities
• Customer service orientation
• Excellent IT and administrative skills.

PERSONAL ATTRIBUTES

• Strong communication and people skills
• Problem-solving skills
• Pleasant, friendly, confident and have a good carriage
• Integrity and professionalism
• Sense of urgency
• Willing to work long hours as required.
• Smart, well-groomed and confident