Jobs at DO.II Designs Ltd.

Responsibilities:

• Assist the Help desk with providing user support and customer service on company- supported computer applications and platforms.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and network connectivity: Taking users through a series of actions, either face-to-face or over remote sessions.
• Troubleshooting system /network problems, diagnosing and solving hardware or software faults.
• Supporting the roll-out of new applications, setting up new users’ accounts, profiles and resolving password issues on company internal systems.
• Maintain physical IT asset database and collaborate with other teams on device repairs.

Requirements

• BSC Computer science/Engineering
• 6moths – 1year relevant experience
• Available to start immediately

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Responsibilities:

• Primary point of contact for clients
• Ensure all items (Furniture/Accessories) are properly priced and tagged
• Provide adequate guidance to customers on product enquiries
• Attend to clients on the shop-floor, taking their orders and enquiries
• Constantly build positive relationships with clients while striving to ensure that company policies and procedures are strictly adhered to.
• Advice clients if changes are to be made on their orders and proffer solutions
• Initiate all necessary client paperwork in respect of their order – quotations, works order e.t.c
• Follow up with clients on quotations sent and any outstanding financial commitments
• Ensure works order are raised promptly and correctly and sent to the factory for execution
• Ensure that clients issues/requests are promptly reported and addressed in a timely manner
• Ensure delivery schedules are sent to the factory for prompt execution
• Follow up with operations and production on all customer requests and complaints
• Ensure client’s complaints are directed to the appropriate quarters and the right feedback is delivered back to the clients.
• File all customer correspondence and documentation pertaining to sales and marketing in in individual client files
• Follow up with clients for payments when quotations are sent
• Follow up with clients for balance payments when orders are completed
• Ensure the avoidance of stock-out of price tag holders.

The candidate should possess;

• A Bsc in any related field.
• At least 2years experience as a sales or customer service personnel.
• A professional certification. (An added advantage)
• Excellent written and oral communication skill.