Program Manager at Arcskills Nigeria Limited

Job Description
Management and Budgeting:

• Manage and direct company operations to meet budget and other financial goals.
• Drive brand values through all training and development activities geared towards the sustainability of the Arc Connect program.
• Develop, establish, and direct the execution of operating policies to support overall company objectives.
• Work in partnership with other functional heads and team members to create strategic plans as well as implementing new processes and approaches in achieving it.
• Spearhead other special projects and setting up additional revenue streams for Arc Skills.
• Establish budget control systems for controlling expenditures and control expenditures in accordance with budget allocations.

Operations:

• Lead the performance management process that measures and evaluates progress of Arc Connect activities against the set goals. Ensure program milestones are met, particularly placement targets.
• Oversee daily operations and coordinate activities through assigned staff; prioritize and delegate work activities and ensure smooth daily operations of VTCs and trainings.
• Serve as a key liaison with vocational training centers, particularly in relation to their technical support.
• Recommend new training programs, equipment and resources for the training centers, as required.
• Direct, monitor and participate in research and business intelligence activities including data collection, focus groups, industry engagements, employer summits, evaluation and analysis, etc.
• Keep abreast of training trends, industry needs, developments and best practices to enhance the project.
• Collaborate with the Marketing Team to cultivate a strong, positive image of the Arc Connect brand among its stakeholders, as well as designing and implementing a well-designed public relations plan.
• Oversee risk management and legal activities: client contracts, partnership agreements, VTC management etc.

Business Development Responsibilities:

• Drive sustainable revenue and growth through trainee enrolments.
• Reviewing, and implementing commercial pricing model that is aligned to company business growth, competitors’ activities and changing market conditions.
• Ensure the program objectives and standards are consistent across the Arc Connect model to develop initiatives thereby driving sales.
• Producing quarterly metrics relating to sales performance, client and customer satisfaction, and operational excellence.

Requirements
Qualifications / Knowledge and Experience:

• Bachelor's degree in Economics, Business Administration or related course. MBA preferred
• Must have exceptional B2C business development/sales background and a consistent track record in sales conversion success and performance
• Experience managing training institutions as well as having an eye for revenue generation.
• Knowledge of/experience with USAID-funded projects an advantage
• Certification as a Project Management Professional (PMP) an advantage.

Skills:

• Outstanding leadership and organizational skills
• Demonstrated knowledge and experience using participatory training methodologies
• Strong working knowledge of Microsoft Office, especially Microsoft Excel, PowerPoint and Word
• Excellent verbal and written English communication skills
• Strong interpersonal skills; Ability to build effective relationships with all participants, peers, and stakeholders
• Must be able to work within a cross cultural setting, negotiate diplomatically, and function well under pressure
• Ability to work as part of a team and liaise closely with others
• Proactive and creative, and able to work independently and collaboratively in a fast-paced work environment
• Strategic and creative mindset.
• Familiar with traditional and modern training processes
• A passion for quality and for developing others.

Experience:

• 12+ years of experience in relevant job role including experience selling in the B2C space.
• Sound understanding of student/graduate catchment areas.
• Experience and expertise in designing and implementing wide-range of methods and approaches to skills development and capacity building
• Proven experience successfully managing large scale, complex projects, as well as training centres
• Supervisory experience required
• Previous experience as a subject matter expert with a Training Institution is an added advantage.