Latest Vacancies at Alfred & Victoria Associates

Unit: Business Development Unit

Objective

• Your role as a forensic computer analyst will be to investigate data breaches, security incidents and criminal activity. You could be working for the police or other law enforcement agencies, or for a specialist computer forensic company or investigative team.
• Functionally Reports to: Chief Technical Officer
• Administratively Reports to: Chief Technical Officer
• Internal Customers: All staff
• External Customers: Clients and Professional Bodies.

Responsibilities/Accountabilities

• Use a range of forensic tools and software to extract and analyse data.
• Deal with highly sensitive or confidential data or images, depending on the type of case you are investigating.
• Secure a system or device so it cannot be tampered with.
• Recover damaged, deleted or access hidden, protected or encrypted files.
• Unlock digital images that are locked to hide the identity of a place or person.
• Examine data from mobile phones and satellite navigation systems to trace people or places.
• Follow electronic data trails to reveal links or communication between individual or groups.
• Collect information and evidence in a legally admissible way.
• Write technical reports based on your findings and, if required, give evidence in court as an expert witness.
• Present findings of on-going incidents to other members in the investigation team, law enforcement agencies and clients.
• Keep up to date with evolving cyber-crime methods and developments within the digital forensics field.
• Undergo security checks and vetting procedures.
• Work to relevant is accreditations.

Qualifications & Experience

• A good first degree in IT or Computer Science.

Required Competencies:

• Computer forensic analysts must be familiar with standard computer operating systems, networks and hardware as well as security software and document-creation applications.
• You must have expertise in hacking and intrusion techniques and prior experience with security testing and computer system diagnostics.
• You are expected to have excellent analytical skills, to be highly conscious of details and to be able to multi-task efficiently.
• Must have understanding of information systems security; network architecture; general database concepts; document management; hardware and software troubleshooting; electronic mail systems, Microsoft Office applications; intrusion tools; and computer forensic tools.
• Experience conducting security assessments, penetration testing, and ethical hacking.
• Must be able to conduct exams on compromised computers and servers.
• Must be proficient in conducting live analysis on networks, and multiple platforms is desired.
• Must possess the ability to articulate in written and oral communication.
• Must be very detail-oriented and must be able to interact with other staff and clients, in person or by phone.
• Critical thinking and problem-solving skills are vital.
• Strong presentation skills.
• Great investigative Skills.

Salary
Very Attractive.

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Department: Consulting
Job Grade: Analyst/Senior Analyst
Functionally Reports To: Chief Technical Officer
Administratively Reports to: Chief Technical Officer
Internal Customer: All Units in DJL
External Customer: Training Facilitators/Guests/Training participants/Vendors
Unit: IT

Jobs Duties/Responsibilities Accountabilities

• Computer Services Help Desk support and Daily checks on health of all internal backups and networks.
• Application design, implementation & management.
• Equipment and Software Operational Support, rendering network system planning, configuration, installation, maintenance, high-level trouble-shooting and/or security.
• Consult with users and evaluate requirements, recommend designs, provide cost analysis, plan projects and determine future network systems requirements and their costs.
• Network Management and planning, test, recommend, and implement network, file server, mainframe, and workstation hardware and software.
• Administrative and Leadership Functions.
• Equipment and Software Technical Support, Install, upgrade and configure network printing, directory structures, user access, security, software and file services.
• Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Recommend network solutions for short, medium and long range network projects.
• Establish user profiles, user environments, directories, and security for networks being installed.
• Maintain confidentiality with regards to the information being processed, stored or accessed by the network.

Requirements
Education Qualification:

• HND or a good Degree in Computer Science or Engineering.

Professional Qualification:

• Microsoft: MCP, MCSE, MCSA, MCTS, MCITP, MCPD, MOS
• Cisco: CCNA, CCDA, CCNP, CCDP
• Other tech certification such as A+ , Network+, Security+, Server+, OCA, CISA ,CISM, ITIL, PRINCE2/PMP, etc
• Experience: At least 2 - 4 yrs. of post 1st Degree experience in IT support (Networks, Systems & Application Management).

Key Competencies Requirements
Functional/Technical:

• Strong IT knowledge
• Good knowledge of LAN & WAN, IT User Systems Support & Management; System design & installation, Information Security, Project Management
• Familiarity with relevant best practise standards
• Good presentation & facilitation skills
• Highly proficient with MS Office Suite.

Area of knowledge includes:

• Installation & management of IT Networks (LAN, MAN & WAN) & use of structured cabling (SOC)
• Helpdesk Function : User Support of Desktops, Servers, Laptops, Printers and other PC peripherals
• IT Services Management
• Systems Design & Planning
• Data & Voice networking & infrastructure : Patch Panels, Hubs, Switches, Routers
• Information security management.
• IT systems installation & management.

Behavioural:

• Creativity/Innovation.
• Resourceful.
• Hardworking.

Salary
Very Attractive.

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Department: Technical Support
Reporting to: CTO (Technical Issues)
GM (Customers Relations)

Role in Summary

• As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers.
• Ensure total customer satisfaction for the Company clients at all time.
• Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Coordinates Trouble Ticket generation & swift responses.
• Coordinates escalation matrix & solution management.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Coordinates configuration processes on the hardware.
• Manages installation of network hardware & software.
• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account set and network configuration.
• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
• Provide prompt and accurate feedback to Customers.
• Report from time to time to CTO.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

Demand on the Job

• Must have 5 years cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Maybe required to work weekends and in shifts.

Key Performance Indicator:

• Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
• Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
• Proper monitoring of Network.
• Low outages /down time NOT more than 6 HOURS per month recorded.
• Proactive maintenance of the Network & data centre infrastructures.
• Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
• High rate of Configuration and commissioning of minimum 10 Links per day.
• High retention rate of Technical Support employees under supervision of Network Engineer.
• Excellent customer relations.

Salary
Very Attractive.