Front Desk/Customer Service Personnel at African Foundries Limited (AFL)

Job Description

• The Ideal candidate provide our clients with outstanding customer service and support
• As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills and must have excellent communication and organizational skills.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.

Requirements

• B.Sc/HND qualification
• A minimum of 3 years proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.
• Must be a female.