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  • Posted: Aug 19, 2019
    Deadline: Not specified
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    The Academy for Entrepreneurial Studies, Nigeria, is an initiative of the Organized private and Public Sectors with members drawn from the Manufacturers Association of Nigeria (MAN), Institute of Directors (IoD) Nigeria, Chambers of Commerce, Nigerian Society of Engineers, the Academia and the Public Service. Its Main thrust is the development of leadersh...
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    Hotel General Manager

    DUTIES AND RESPONSIBILITIES:

    • Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
    • Hold regular briefings and meetings with all head of departments.
    • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
    • Lead all key property issues including capital projects, customer service and refurbishment.
    • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Deliver hotel budget goals and set other short and long term strategic goals for the property.
    • Actively involved in marketing and creating a brand image for the hotel.
    • Develop an annual business plan.
    • Initiate cost-effective controls and revenue management techniques.
    • Develop strategies for organizing, staffing, planning and executing functionalities.
    • Provide training for hotel staff in delivering care that meets the best standards and practices.
    • Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. 
    • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
    • Present monthly financial reporting for the owners and stakeholders.
    • Draw up plans and budget (revenues, costs, etc.) for the owners.
    • Act as a key decision-maker in hiring key staffs.
    • Coordination with hods for the execution of all activities and functions.
    • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
    • Respond to audits to ensure continual improvement is achieved.
    • All clients handling and take part in new client acquisition along with the sales team whenever required.
    • Responsible for safeguarding the quality of operations both (internal & external audits).
    • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

    PREREQUISITES:

    The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

    EDUCATION:

    A university degree or HND in hospitality management or a related field (MBA in business Administration is an added advantage) with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.

    EXPERIENCE:

    At least 15 years’ experience in the hospitality industry, with a significant luxury experience, and 5 to 10 years of experience as a General Manager or Asst. General Manager;  Fluency in English; knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines. Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.

    Method of Application

    Applicants should send CVs to hr@aesluxury.com

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